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For Companies At a Glance
- Tasks: Manage overdue accounts, handle queries, and deliver top-notch customer service.
- Company: Fast-growing, sales-led organisation with ambitious growth plans.
- Benefits: Long-term career progression, supportive team environment, and competitive salary.
- Why this job: Join an industry leader and make a real impact in credit control.
- Qualifications: 3+ years in Credit Control or similar, excellent communication skills.
- Other info: Dynamic role with opportunities for coaching and team development.
The predicted salary is between 36000 - 60000 £ per year.
This is a rare opportunity for an experienced Credit Controller to join a fast-growing, sales-led organisation operating a highly successful subscription-based business model. The business is an industry leader within its sector, supporting tens of thousands of organisations and millions of users across the UK & Ireland. Backed by a large, financially secure group with ambitious growth plans — including acquisitions and international expansion — this role offers genuine long-term career progression for the right individual.
Reporting directly to the Head of Credit Control, this role is ideal for someone who is confident, positive, and an excellent communicator. You’ll bring at least three years’ experience in Credit Control, Customer Service, or a similar environment and thrive in a fast-paced, supportive team.
As a senior team member, you’ll lead from the front — setting the standard for call activity, email engagement, and attention to detail. You’ll take a pragmatic, commercial approach to problem-solving and play a key role in coaching and driving performance across the team.
Day-to-Day Responsibilities
- Managing your own daily call schedule of overdue client accounts
- Handling payment and service queries via telephone, email, and letter
- Delivering exceptional customer service and maintaining accurate system records
- Processing debit and credit card payments
- Working closely with Client Experience and Client Retention teams to ensure smooth account management
- Collaborating with Relationship Management to reduce invoice payment times
- Reviewing aged debt with team members and creating action plans to reduce overdue balances
What You’ll Bring
- Accountability for overall team performance
- Strong adherence to KPIs and SLAs for both internal and external stakeholders
- Proven experience across client engagement, cash collection, arrears management, direct debit coverage, and aged debt reduction
- A preference for speaking with clients over email communication
- Excellent attendance and punctuality
- Ambition, drive, and determination to succeed
- An enthusiastic approach to coaching and team development
Credit Controller in Manchester employer: Ignite Talent Group
Contact Detail:
Ignite Talent Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to credit control and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your past successes in managing overdue accounts or improving cash collection processes. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, customer service, and any relevant achievements that showcase your skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've excelled in similar environments and how your positive attitude aligns with our company culture.
Showcase Your Communication Skills: As a Credit Controller, communication is key! In your application, demonstrate your ability to engage effectively with clients. Whether it's through your CV or cover letter, let us see your confident and clear communication style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our fast-growing team!
How to prepare for a job interview at Ignite Talent Group
✨Know Your Numbers
As a Credit Controller, you'll be dealing with figures all day long. Brush up on your financial knowledge and be ready to discuss your experience with cash collection, aged debt reduction, and KPIs. This shows you’re not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully handled client queries or resolved disputes in the past. Be ready to demonstrate your ability to engage positively with clients over the phone and via email.
✨Demonstrate Problem-Solving Abilities
The company values a pragmatic approach to problem-solving. Think of specific instances where you’ve tackled challenges in credit control or customer service. Highlight your thought process and the outcomes to show you can think on your feet.
✨Emphasise Team Leadership Experience
As a senior team member, you’ll need to lead by example. Share your experiences in coaching or mentoring others, and how you’ve contributed to team performance. This will illustrate your capability to drive results and support your colleagues.
