At a Glance
- Tasks: Support clients through their claims journey and ensure successful claim progression.
- Company: Dynamic company in Manchester with a focus on customer service.
- Benefits: Competitive salary, uncapped commission, and excellent benefits.
- Other info: Full-time role with opportunities for career growth and development.
- Why this job: Join a growing team and make a real difference in clients' lives.
- Qualifications: Experience in claims handling or customer service is essential.
The predicted salary is between 29080 - 29080 £ per year.
Location: Manchester City Centre (Office Based)
Hours: Full-time, Monday to Friday, 9:00am – 6:00pm, plus every other Saturday, 9:00am – 6:00pm
Salary: £29,080.48 per annum + Uncapped Commission Scheme + Excellent Benefits
About the Role
We are looking for a proactive and customer-focused Claims Specialist to join our growing team. This is an exciting opportunity for someone with excellent communication skills and a passion for delivering outstanding customer service while maximising claim progression and client retention. Working closely with Account Managers, operational teams and external partners, you will play a key role in supporting clients throughout their claims journey, resolving issues, preventing claim cancellations and ensuring every viable claim progresses successfully.
Key Responsibilities
- Client Contact
- Review newly received claims and proactively contact clients.
- Ensure clients have been contacted by the relevant department and understand the next steps.
- Identify and resolve any concerns that could impact claim progression.
- Deliver an exceptional customer experience throughout the claims process.
- Escalate service or operational issues where necessary.
- Hire Management
- Contact clients after vehicle hire deployment.
- Confirm receipt of the hire vehicle and ensure it meets their needs.
- Resolve any delays or service issues with hire partners.
- Keep clients updated until issues are fully resolved.
- Monitor service levels and highlight recurring concerns.
- Claim Conversion
- Review rejected, pending and non-progressing claims.
- Assess claims for suitability with alternative partners.
- Prepare and transfer accurate case information.
- Maximise opportunities for successful claim progression.
- Pending Case Management
- Review claims awaiting further action or information.
- Contact clients to obtain outstanding information.
- Liaise with internal departments to remove progression barriers.
- Ensure claims progress promptly wherever possible.
- Retain ownership of successfully converted files where applicable for commission purposes.
- Claim Rescue
- Contact clients who have disengaged or indicated they wish to cancel their claim.
- Understand and resolve concerns to retain viable claims.
- Work with operational teams to recover claims wherever possible.
- Record outcomes accurately and maximise client retention.
- Scottish Personal Injury Claims
- Review historic Scottish Personal Injury opportunities.
- Re-engage clients where no recent contact has been made.
- Assess ongoing viability and facilitate claim progression.
- Work with colleagues and external partners to maximise conversion opportunities.
Essential Experience
- Experience within personal injury, legal services, insurance, claims handling, vehicle repair or credit hire.
- Client retention or conversion experience.
- Knowledge of motor claims processes.
- Experience using ProClaim or similar case management systems.
What Success Looks Like
- Performance will be measured through:
- Client contact completion rates.
- Claim retention and rescue performance.
- Pending case conversion rates.
- Hire customer satisfaction.
- Flip and repatch success.
- Revenue generated through retained and recovered claims.
- Compliance, file quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Specialist in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Ignite Talent Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Ignite Talent Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Specialist in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Ignite Talent Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Ignite Talent Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Ignite Talent Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Ignite Talent Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Ignite Talent Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Ignite Talent Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
