At a Glance
- Tasks: Lead and inspire a team of inbound agents to achieve targets and improve performance.
- Company: Dynamic company in Manchester with a focus on team development and success.
- Benefits: Competitive salary up to £42,000 with uncapped commission and growth opportunities.
- Other info: Join a supportive culture that values communication and continuous improvement.
- Why this job: Make a real impact by mentoring and developing your team in a fast-paced environment.
- Qualifications: Proven leadership skills and a positive, adaptable attitude.
The predicted salary is between 42000 - 42000 £ per year.
As an operational Team Lead, you will manage, motivate and inspire your team of inbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent can-do attitude and be able to adapt to ever-changing business requirements!
Day-to-day responsibilities include but are not limited to the below:
- Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
- Ongoing development planning to drive performance through effective communication and documentation
- Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats
- Deliver weekly plans through daily performance reviews and agent contribution reviews
We think you need these skills to ace Sales Manager
Team Leadership
Motivational Skills
Mentoring
Performance Management
Communication Skills
Adaptability
Analytical Skills
