At a Glance
- Tasks: Handle motor claims, book repairs, and liaise with clients and garages.
- Company: Dynamic company in the automotive sector with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and career progression opportunities.
- Other info: Monday to Friday role with occasional Saturday shifts.
- Why this job: Join a vibrant team and make a difference in clients' lives through effective communication.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 26000 - 26000 £ per year.
Claims Handler Permanent Manchester City Office Based 26,000 Reporting directly into the Team Leader, the purpose of the Car Repair Claims Handler is to take new reports of motor claims from internal departments and book the cars in with garages for repair on behalf of the client.
Purpose The car repair from start to finish i. e. understand the issue, get their car booked in with the most suitable repairer, instruct the repairer, liaise with the repairer, clients and partners and monitor the status of the repair until the car is returned to the client.
The role is mainly outbound dialling and emails so a professional manner, an ability to build relationships, and being customer focussed is imperative.
Responsibilities: * Manage the bookings of repairs * Monitor progress and update client * Provide reports to the team manager * Make outbound calls to garages, external stakeholders * Maintain relationships with garages and clients Monday Friday 09:00 17:00, 1 in 6 Saturdays 09:00 13:00...
