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- Tasks: Be the go-to person for residents during refurbishment projects, ensuring smooth communication and support.
- Company: Join a leading contractor dedicated to high-quality public sector housing services.
- Benefits: Enjoy a competitive salary, permanent position, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while working on impactful construction projects.
- Qualifications: Strong interpersonal skills and a proactive, customer-focused attitude are essential.
- Other info: Great opportunity for career growth in a dynamic and supportive team.
The predicted salary is between 32000 - 35000 ÂŁ per year.
At Ignite Recruitment Services we strongly believe in “being of service” to our clients. We make it a point to ensure that the experience candidates and clients have with us is only a positive one.
Our client is a leading repairs and refurbishment contractor operating predominantly within the public sector housing market. They are committed to delivering high-quality construction services while placing residents at the heart of every project, ensuring a positive and supportive customer experience throughout all refurbishment and repair works.
The Resident Liaison Officer (RLO) will act as the primary point of contact between residents and site-based construction teams during planned refurbishment and repair works. The role focuses on maintaining clear communication, managing resident expectations, and ensuring concerns are handled professionally and efficiently. This position suits a proactive, well-organised individual with strong interpersonal skills, resilience, and a customer-focused approach.
Key Responsibilities- Act as the first point of contact for residents affected by refurbishment and repair works
- Build and maintain positive relationships with residents, addressing concerns promptly and professionally
- Organise and attend resident meetings to communicate work schedules, access requirements, and expectations
- Provide regular updates to residents and internal stakeholders on project progress
- Manage resident complaints and issues, escalating where necessary to ensure timely resolution
- Conduct pre-entry surveys and inspections to identify potential issues prior to works commencing
- Maintain accurate records of resident interactions, complaints, and resolutions
- Ensure compliance with health and safety regulations and internal company procedures
- Liaise closely with site teams, project managers, and subcontractors to support smooth project delivery
- Provide additional support to vulnerable residents throughout the works where required
Resident Liaison Officer employer: Ignite Recruitment Services
Contact Detail:
Ignite Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to customer service and how they handle resident concerns. This will help you demonstrate that you’re not just a fit for the role, but also share their values.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly and manage expectations. Role-play with a friend or family member to get comfortable discussing potential scenarios you might face on the job.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in customer service and any relevant skills that show you can handle resident concerns effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about being a Resident Liaison Officer and how your background makes you the perfect fit for the role.
Showcase Your Communication Skills: Since this role is all about communication, make sure to demonstrate your strong interpersonal skills in your application. Use clear and concise language to show you can convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Ignite Recruitment Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident expectations and maintaining communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed resident concerns or complaints in the past. Highlight your ability to communicate clearly and professionally, as well as your resilience in challenging situations.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult resident or managing multiple complaints at once. Think through your responses ahead of time, focusing on how you would handle these scenarios while keeping the residents' needs at the forefront.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to resident engagement or how they measure success in the RLO position. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
