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- Tasks: Support daily waste and recycling operations, manage enquiries, and run reports.
- Company: Join Enfield Council, dedicated to efficient waste management and community service.
- Benefits: Earn £16.00-£18.00 per hour with a Monday to Friday schedule.
- Why this job: Gain hands-on experience in a fast-paced environment while making a positive impact.
- Qualifications: Customer service experience and strong communication skills are essential; Microsoft Office knowledge required.
- Other info: Temporary role for up to 9 months, based at Morson Road depot.
Ignite Recruitment are looking for an Operational Support Officer to support the day-to-day front-line waste and recycling services. Can you manage a busy caseload, prioritise your own workload and work effectively as part of a team? Are you confident and organised to work in a fast-paced operational environment?
As the Operational Support Officer, you will support the day-to-day operational functions required to manage the waste and recycling services. You will support the Section Manager for Waste and Recycling Operations and the supervisors to respond to day-to-day service enquiries and complaints. You will be required to run daily reports, manage and update service level data and correspond with residents.
You will need to be good at working in a team, a good communicator and able to manage and diffuse sometimes challenging problems or enquiries. Working as part of a key member of the team you will need to be well organised and have a positive “can do” attitude. This role offers lots of variety and you will be able to use your skills in communication, adaptability, attention to detail, organisation and customer service to great effect.
You will be based at our depot at Morson Road. It is essential that you have experience in a customer focused environment, excellent interpersonal skills and a good knowledge of Microsoft ICT systems including Excel, Word and Outlook. It would be an advantage, but not essential if you have used M3, Bartec, Verint systems.
The role is office based 5 days a week.
- Job Type: Temporary
- Pay: £16.00-£18.00 per hour
- Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Enfield: reliably commute or plan to relocate before starting work (preferred)
Location: Enfield (required)
Work Location: In person
Operational Support Officer employer: Ignite Recruitment Services
Contact Detail:
Ignite Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer
✨Tip Number 1
Familiarise yourself with the waste and recycling services in Enfield. Understanding local issues and common resident queries can help you stand out during interviews, showing your commitment to the role.
✨Tip Number 2
Brush up on your Microsoft ICT skills, especially Excel, Word, and Outlook. Being able to demonstrate your proficiency in these tools will be crucial, as you'll need to manage data and reports effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed challenging customer interactions in the past. This will showcase your problem-solving abilities and your capacity to maintain a positive attitude under pressure.
✨Tip Number 4
Network with current or former employees of Enfield Council if possible. They can provide insights into the team dynamics and operational challenges, which can be invaluable during your interview.
We think you need these skills to ace Operational Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operational support. Emphasise your ability to manage a busy caseload and work effectively in a team, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain how your skills align with the requirements outlined in the job description. Mention your experience with Microsoft ICT systems and any familiarity with M3, Bartec, or Verint systems.
Showcase Communication Skills: Since the role requires excellent interpersonal skills, provide examples in your application that demonstrate your ability to communicate effectively and handle challenging enquiries. This could be through previous job experiences or specific situations.
Highlight Organisational Skills: Detail your organisational abilities in your application. Discuss how you prioritise tasks and manage your workload, especially in fast-paced environments. This will show that you can thrive in the operational setting described.
How to prepare for a job interview at Ignite Recruitment Services
✨Show Your Organisational Skills
As an Operational Support Officer, you'll need to demonstrate your ability to manage a busy caseload. Prepare examples from your past experiences where you successfully prioritised tasks and maintained organisation in a fast-paced environment.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've handled challenging enquiries or complaints in the past. Use specific examples that showcase your interpersonal skills and ability to diffuse difficult situations.
✨Familiarise Yourself with Relevant Systems
While experience with M3, Bartec, or Verint systems is advantageous, make sure you are comfortable discussing your proficiency with Microsoft ICT systems like Excel, Word, and Outlook. Brush up on any relevant features that could be beneficial for the role.
✨Demonstrate a Positive Attitude
The job description emphasises a 'can do' attitude. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges. Share instances where your positive mindset helped you overcome obstacles in previous positions.
