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- Tasks: Be the go-to person for residents during refurbishment projects, ensuring smooth communication and support.
- Company: Leading repairs contractor focused on high-quality service in public sector housing.
- Benefits: Competitive salary, permanent position, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while working on impactful construction projects.
- Qualifications: 3+ years in public housing, strong communication skills, and a proactive attitude.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 32000 - 35000 £ per year.
At Ignite Recruitment Services we strongly believe in “being of service” to our clients. We make it a point to ensure that the experience candidates and clients have with us is only a positive one.
Our client is a leading repairs and refurbishment contractor operating predominantly within the public sector housing market. They are committed to delivering high-quality construction services while placing residents at the heart of every project, ensuring a positive and supportive customer experience throughout all refurbishment and repair works.
The Resident Liaison Officer (RLO) will act as the primary point of contact between residents and site-based construction teams during planned refurbishment and repair works. The role focuses on maintaining clear communication, managing resident expectations, and ensuring concerns are handled professionally and efficiently. This position suits a proactive, well-organised individual with strong interpersonal skills, resilience, and a customer-focused approach.
Key Responsibilities- Act as the first point of contact for residents affected by refurbishment and repair works
- Build and maintain positive relationships with residents, addressing concerns promptly and professionally
- Organise and attend resident meetings to communicate work schedules, access requirements, and expectations
- Provide regular updates to residents and internal stakeholders on project progress
- Manage resident complaints and issues, escalating where necessary to ensure timely resolution
- Conduct pre-entry surveys and inspections to identify potential issues prior to works commencing
- Maintain accurate records of resident interactions, complaints, and resolutions
- Ensure compliance with health and safety regulations and internal company procedures
- Liaise closely with site teams, project managers, and subcontractors to support smooth project delivery
- Provide additional support to vulnerable residents throughout the works where required
- Minimum of 3 years' experience within the public housing sector in a customer-facing role
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook)
- Excellent communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders
- Strong problem-solving skills and the ability to remain calm under pressure
- Highly organised with strong attention to detail and a proactive approach to work
- Full UK driving licence and access to a vehicle (essential)
Resident Liaison Officer in London employer: Ignite Recruitment Services
Contact Detail:
Ignite Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the public housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and conflict resolution. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your interpersonal skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Resident Liaison Officer position. We’re all about making the application process smooth and easy, so take advantage of it and get your foot in the door!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in customer-facing roles within the public housing sector and showcase your strong communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about being a Resident Liaison Officer and how your skills align with our mission of providing excellent service to residents. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully managed resident concerns or complaints. We love to see how you handle challenges and maintain a positive experience for residents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ignite Recruitment Services!
How to prepare for a job interview at Ignite Recruitment Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident expectations and maintaining communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed resident concerns in the past. Think of specific situations where your communication skills made a difference. This will highlight your customer-focused approach and resilience.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a difficult resident complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would remain calm under pressure. This will show that you're ready for the challenges of the job.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Bring along examples of how you've managed multiple tasks or projects simultaneously in previous positions. Discuss any tools or methods you use to stay organised, as this will reassure the interviewer of your proactive approach.
