At a Glance
- Tasks: Provide top-notch customer service and resolve queries with a friendly approach.
- Company: Join a global client in a vibrant team environment in Peterhead.
- Benefits: Full-time or part-time options, competitive pay, and a supportive team culture.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Be the voice of the company and make a difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 22000 - 26000 € per year.
We are delighted to be working alongside our global client who are looking for a Customer Service Executive to join their team in Peterhead on a full-time permanent basis. Part time hours may be considered for the right candidate.
You’ll be working alongside our other customer service representatives in the Peterhead office and our remote team of customer service team members in the Philippines, reporting to our Customer Experience Manager.
Responsibilities:- Answering all incoming calls to the business and either resolving the caller’s query or directing them to the relevant department.
- Accurately processing orders received via telephone, email or our website.
- Monitoring back orders – running back order reports and keeping customers updated.
- Tracking customer orders via online portals or contacting transport companies.
- Investigating order errors (shortages, damages, price issues) and raising credit requests.
- Answering customer queries on stock items, including availability, dimensions, barcodes and more.
- Setting up new customers on our database and providing them with a log in to the website so that they can place orders.
- Experience handling inbound calls in an office environment.
- Customer service and order processing experience preferred.
- Proficient in Microsoft Outlook, Word, and Excel.
- Confident, professional phone manner as the first point of contact.
- Strong written communication, organisation, and attention to detail.
- Empathetic and solution-focused when resolving customer issues.
- Team player, flexible and willing to support busy areas and other teams.
If you have the desired skills and experience, please submit your application today.
Customer Service Executive in Peterhead employer: Ignite Jobs Aberdeenshire
Join a dynamic team in Peterhead where your contributions as a Customer Service Executive will be valued and recognised. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. With the chance to collaborate with both local and international teams, you will enjoy a diverse and enriching work environment that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Peterhead
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and queries during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Executive in Peterhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant order processing skills to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Executive role. Be sure to mention your phone manner and how you handle customer queries.
Show Off Your Tech Skills:Since we use Microsoft Outlook, Word, and Excel, it’s a good idea to mention your proficiency with these tools. If you have experience with online portals or databases, don’t forget to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ignite Jobs Aberdeenshire
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle common scenarios, like dealing with an upset customer or processing an order error. This shows that you understand the role and can think on your feet.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products. Knowing their services and how they operate will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it gives you a chance to ask insightful questions!
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on maintaining a professional phone manner and showcasing your empathy when discussing customer issues.
✨Prepare for Teamwork Questions
As a Customer Service Executive, you'll be part of a team. Think about examples from your past experiences where you've worked collaboratively or supported colleagues. Be ready to share these stories to highlight your team player attitude and flexibility.
