Junior Account Manager - German Speaker

Inspired PLC Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero. We are looking for a Junior Account Manager to join our successful Client Services team. This is a Home Based role with some occasional travel to the office required. This is an exciting role within the Client Services Team. The post holder will be required to support in retaining and growing a portfolio of strategic customer accounts and developing strong customer relationships. The successful candidate will aid on key customer engagement, contract retention, upselling and cross-selling services. Work alongside Senior Account Managers (SAM) and Account Directors (AD) to assist in growing and retaining an existing client base. Assist on all client workstreams, alongside the SAM and AD providing support as required. Support the SAM and AD on client and internal queries. Working with the SAM and AD in building strategic relationships with key decisionmakers with customers including senior stakeholder engagement. Provide support in holding account management meetings and conference calls with clients. Be a part of the end-to-end contract process to successfully on-board customers onto new contracts or services. Liaise closely with the Supply Services team regarding on-going service delivery, assisting with the resolution of any issues. Contribute to monthly Account Management meetings. Assist in the process of new meter installations with clients and contractors. Support in tracking customer debt positions, ensuring any issues around late payment are resolved. Read and comply with the company’s Health and Safety Policy; Background in Account Management or Customer Services Have excellent communication skills for dealing with customers, contractors and other team members. Experience in the use of Microsoft Excel and computer literate Have a passion for always delivering the highest levels of service Comfortable with analytical reporting and data interpretation Training and development opportunities Company pension Flexible work hours Sharesave scheme Life insurance