Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support client accounts, build relationships, and assist in contract management.
- Company: Join Inspired PLC, a leader in energy and sustainability advisory services since 2000.
- Benefits: Enjoy flexible work hours, training opportunities, and a company pension.
- Why this job: Be part of a mission-driven team tackling climate challenges while growing your career.
- Qualifications: Background in Account Management or Customer Services; strong communication skills required.
- Other info: This is a home-based role with occasional office travel.
The predicted salary is between 28800 - 43200 £ per year.
Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.
This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it. We are looking for a Junior Account Manager to join our successful Client Services team. This is a Home Based role with some occasional travel to the office required.
Role and Responsibilities
- Support in retaining and growing a portfolio of strategic customer accounts and developing strong customer relationships.
- Aid on key customer engagement, contract retention, upselling and cross-selling services.
- Work alongside Senior Account Managers (SAM) and Account Directors (AD) to assist in growing and retaining an existing client base.
- Assist on all client workstreams, alongside the SAM and AD providing support as required.
- Act as an Ignite contact point for clients and delivery teams.
- Assist in the coordination and facilitation of internal portfolio calls, working alongside the SAM and AD in addressing issues and directing the team in priority actions.
- Support the SAM and AD on client and internal queries.
- Assist in the identification of upsell and cross-sell opportunities for clients.
- Work with the SAM and AD in building strategic relationships with key decision-makers with customers including senior stakeholder engagement.
- Provide support in holding account management meetings and conference calls with clients.
- Be a part of the end-to-end contract process to successfully on-board customers onto new contracts or services.
- Liaise closely with the Supply Services team regarding ongoing service delivery, assisting with the resolution of any issues.
- Contribute to monthly Account Management meetings.
- Assist in the process of new meter installations with clients and contractors.
- Support in tracking customer debt positions, ensuring any issues around late payment are resolved.
- Read and comply with the company’s Health and Safety Policy; taking reasonable care for the Health and Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.
Experience and Qualifications
Essential:
- Background in Account Management or Customer Services.
- Excellent communication skills for dealing with customers, contractors and other team members.
- Self-motivated and able to work as part of a team and autonomously as required.
- Experience in the use of Microsoft Excel and computer literate.
- Collaborate with a high degree of professionalism with colleagues and clients from different cultures and countries.
- Attention to detail.
- Passion for always delivering the highest levels of service.
- Comfortable with analytical reporting and data interpretation.
Desirable:
- Energy markets and supply/metering contracts knowledge.
What we offer
- Training and development opportunities.
- Company pension.
- Flexible work hours.
- Sharesave scheme.
- Life insurance.
- Access to a wide range of voluntary benefits through our Inspired Benefits Portal.
If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!
Contact Detail:
Ignite Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager (City of London)
✨Tip Number 1
Familiarise yourself with the energy and sustainability sector. Understanding the current trends and challenges in this field will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry, especially those working in account management or client services. Attend relevant events or webinars to make connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships or resolved issues in previous roles. This will showcase your experience and ability to contribute to the team effectively.
✨Tip Number 4
Research Inspired PLC thoroughly, including their values and recent projects. Tailoring your conversation to align with their mission can set you apart as a candidate who is not just looking for any job, but is genuinely interested in contributing to their goals.
We think you need these skills to ace Junior Account Manager (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or customer services. Emphasise your communication skills and any experience you have with data interpretation, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high levels of service. Mention specific examples of how you've successfully managed client relationships or contributed to team success in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Excel and any analytical skills you possess. This will demonstrate your ability to handle the data-driven aspects of the Junior Account Manager role.
Show Enthusiasm for Sustainability: Express your interest in energy markets and sustainability in your application. This aligns with Inspired PLC's mission and shows that you are genuinely interested in contributing to their goals.
How to prepare for a job interview at Ignite Energy
✨Show Your Passion for Sustainability
Since Inspired PLC focuses on energy and sustainability, it's crucial to express your enthusiasm for these topics. Be prepared to discuss any relevant experiences or projects that demonstrate your commitment to sustainability and how you can contribute to the company's mission.
✨Demonstrate Strong Communication Skills
As a Junior Account Manager, you'll need to communicate effectively with clients and team members. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully managed client relationships or resolved conflicts in the past.
✨Familiarise Yourself with the Company
Research Inspired PLC thoroughly before the interview. Understand their services, client base, and recent developments in the energy sector. This knowledge will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle various situations. Think of scenarios where you've had to upsell or cross-sell services, manage client expectations, or work collaboratively with a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
