At a Glance
- Tasks: Provide top-notch customer support and manage administrative processes for energy solutions.
- Company: Join a leading tech company focused on sustainability and net zero carbon solutions.
- Benefits: Enjoy training opportunities, a pension scheme, and life insurance.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Make a difference in the fight against climate change while developing your career.
- Qualifications: Experience in customer service and a good grasp of financial information required.
The predicted salary is between 25000 - 32000 £ per year.
Inspired is a market leading, technology-enabled provider of energy and sustainability solutions in the UK - supporting businesses to transition to net zero carbon and manage their response to climate change. We are now the UK’s number one destination for businesses seeking expert insight and advisory services to help them manage their energy costs, reduce their carbon emissions and prove their net zero carbon and ESG strategies to their investors and customers.
We are seeking a highly organised and customer-focused Customer Service Advisor to join our team. This role is based in our Harrogate office full time.
The successful candidate will be the key point of contact for clients and contractors, ensuring excellent customer service while managing administrative processes, creating accurate costings, and maintaining detailed records.
- Delivering exceptional customer service by responding promptly and professionally to customer enquiries.
- Building and maintaining positive working relationships with clients, contractors, and internal teams.
- Coordinating and liaising with contractors to ensure work is scheduled and completed efficiently.
- Producing accurate quotations, job costings, and financial documentation.
- Monitoring costs to ensure projects remain commercially viable and within agreed budgets.
- Maintaining accurate records, filing systems, and customer databases.
- Supporting continuous improvement of administrative and customer service processes.
Requirements:
- Read and comply with the company Health & Safety Policy.
- Previous experience in a customer service or customer support role.
- Good understanding of financial information, including Profit and Loss (P&L) and Gross Profit (GP) Margin.
- Confident using Microsoft Office, particularly Excel, Outlook, and Word.
- Excellent record-keeping and document management skills.
- Experience working with contractors or within a service, maintenance, construction, or facilities management environment.
- Experience using CRM or case management software like Microsoft Dynamics 365.
Training and development opportunities, company pension, and life insurance are also provided.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ignite Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ignite Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Training Support Advisor in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ignite Energy:Your cover letter is your chance to shine! Tell us why you want to work at Ignite Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ignite Energy!
How to prepare for a job interview at Ignite Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
