At a Glance
- Tasks: Deliver exceptional customer service and manage administrative processes for clients.
- Company: Join a leading tech-enabled provider of energy and sustainability solutions.
- Benefits: Enjoy training opportunities, a pension scheme, and life insurance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in helping businesses transition to net zero carbon.
- Qualifications: Previous customer service experience and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
Inspired is a market leading, technology-enabled provider of energy and sustainability solutions in the UK - supporting businesses to transition to net zero carbon and manage their response to climate change. We are now the UK’s number one destination for businesses seeking expert insight and advisory services to help them manage their energy costs, reduce their carbon emissions and prove their net zero carbon and ESG strategies to their investors and customers.
We are seeking a highly organised and customer-focused Customer Service Advisor to join our team. This role is based in our Harrogate office full time.
The successful candidate will be the key point of contact for clients and contractors, ensuring excellent customer service while managing administrative processes, creating accurate costings, and maintaining detailed records.
- Delivering exceptional customer service by responding promptly and professionally to customer enquiries.
- Building and maintaining positive working relationships with clients, contractors, and internal teams.
- Coordinating and liaising with contractors to ensure work is scheduled and completed efficiently.
- Producing accurate quotations, job costings, and financial documentation.
- Monitoring costs to ensure projects remain commercially viable and within agreed budgets.
- Maintaining accurate records, filing systems, and customer databases.
- Supporting continuous improvement of administrative and customer service processes.
Requirements:
- Previous experience in a customer service or customer support role.
- Good understanding of financial information, including Profit and Loss (P&L) and Gross Profit (GP) Margin.
- Confident using Microsoft Office, particularly Excel, Outlook, and Word.
- Excellent record-keeping and document management skills.
- Experience working with contractors or within a service, maintenance, construction, or facilities management environment.
- Experience using CRM or case management software like Microsoft Dynamics 365.
Training and development opportunities, company pension, and life insurance are also provided.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Harrogate
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Ignite Energy.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Ignite Energy.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Ignite Energy that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Ignite Energy, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training in Harrogate
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Ignite Energy, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Ignite Energy. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Ignite Energy.
How to prepare for a job interview at Ignite Energy
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Ignite Energy that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Ignite Energy and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
