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For Companies At a Glance
- Tasks: Deliver elite IT support to VIPs, ensuring a seamless user experience.
- Company: Join a leading global legal and professional services firm in Central London.
- Benefits: Competitive salary, private medical cover, and access to training and development.
- Why this job: Step into a high-impact role with real career progression opportunities.
- Qualifications: Experience in onsite support for senior stakeholders and strong troubleshooting skills.
- Other info: Work in a dynamic environment with a focus on inclusivity and diversity.
The predicted salary is between 36000 - 60000 £ per year.
About the job
Location: Central London 100% Onsite, Monday-Friday
Overview
Are you an experienced IT Support Engineer who thrives in a high-performance, client-facing environment? Do you excel in providing white-glove support to senior stakeholders in fast-paced professional services settings? We’re hiring a Senior IT Support Engineer to join our London-based team, delivering elite deskside support to VIPs within a global legal and professional services firm. You’ll act as a key escalation point, deputise for the IT Team Lead, and contribute to high-impact tech initiatives. This is more than break-fix; it’s an opportunity to lead, influence, and build a support function aligned to the needs of top-tier stakeholders.
Key Responsibilities
- Deliver white-glove/VIP deskside support to executives, ensuring a seamless, high-touch user experience.
- Provide in-person 2nd line support for Windows 10/11, Microsoft Office 365, and enterprise software.
- Troubleshoot and resolve complex hardware, software, and network-related issues across laptops, desktops, mobile devices, and peripherals.
- Perform imaging, configuration, and deployment using SCCM, Intune, and endpoint management tools.
- Manage installations, patching, and application rollouts in line with ITIL and service delivery standards.
- Own and resolve IT incidents end-to-end, meeting agreed SLAs and KPIs.
- Maintain and enhance IT documentation, operational runbooks, and standard procedures.
- Act as a deputy to the IT Team Lead, supporting project delivery, team mentoring, and technical escalations.
- Contribute to ongoing improvements in user support, automation, and service delivery initiatives.
Requirements
- Proven experience in onsite deskside support for senior stakeholders in legal/law firm (highly preferred) or other professional services/corporate environments such as financial services, accountancy, audit etc.
- Expertise in white-glove/VIP support, with excellent interpersonal and stakeholder management skills.
- Strong troubleshooting capabilities with knowledge of break-fix, hardware diagnostics, and software support.
- Hands-on experience with SCCM, Intune, ServiceNow, and Windows OS.
- Supervisory or previous team leading experience and the ability to act as an escalation point is highly desirable.
- Experience with Office 365, Office 2016, and standard enterprise collaboration tools.
- Advantage: Familiarity with legal sector tools (e.g., iManage, BigHand, Document Management Systems).
- Desirable: PowerShell scripting or automation skills for task simplification.
- Professional, calm under pressure, and capable of working independently.
Benefits
- Competitive salary with performance-based bonus opportunities.
- Private medical and dental cover.
- Travel, accident, and critical illness insurance.
- Pension contributions, season ticket loan and cycle-to-work scheme.
- Access to our Global Skills Academy for training, mentoring, and development.
- A highly visible, people-focused role with real career progression (step into leadership as the team scales).
Location: Central London (onsite, Monday to Friday not hybrid/remote). Start: Immediate or short notice preferred. Eligibility: Must be eligible to work in the UK.
About Us
At Ignite Digital Talent, we’re proud to match IT professionals with opportunities that align with their expertise and career ambitions. We promote equal opportunity, inclusivity, and diversity at every stage of the hiring process.
Ready to take the lead in a trusted, VIP-facing IT support role? Apply now or reach out for a confidential conversation.
Senior IT Support Engineer (Onsite VIP Support ) employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer (Onsite VIP Support )
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior IT Support Engineer gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with white-glove support and troubleshooting. Share specific examples of how you've made a difference in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Reach out directly to the hiring manager or recruiter through our website. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Prepare for the interview! Research the company and its culture, especially in the legal sector. Be ready to discuss how your skills align with their needs, particularly around SCCM, Intune, and providing top-notch support to VIPs.
We think you need these skills to ace Senior IT Support Engineer (Onsite VIP Support )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience in providing VIP support and any relevant technical skills, like SCCM and Windows troubleshooting. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences in high-pressure environments and how you've successfully supported senior stakeholders. We love a good story!
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to showcase your interpersonal skills. We’re looking for someone who can provide that white-glove service to our VIPs, so mention your communication style and how you handle challenging situations with grace.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ignite Digital
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like SCCM, Windows 10/11, and Office 365. Brush up on troubleshooting techniques for hardware and software issues, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your VIP Support Skills
Prepare examples of how you've provided white-glove support in previous roles. Highlight your interpersonal skills and ability to manage senior stakeholders effectively. This is crucial, as the role focuses on delivering a seamless user experience for executives.
✨Demonstrate Leadership Potential
Since this position involves acting as a deputy to the IT Team Lead, be ready to discuss your supervisory experience. Share instances where you've mentored team members or led projects, showcasing your ability to step up when needed.
✨Familiarise Yourself with the Legal Sector
If you have experience in the legal sector or similar professional services, make sure to mention it. If not, do some research on common tools used in law firms, like iManage or BigHand, to show your interest and understanding of the environment you'll be working in.
