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- Tasks: Support and investigate application issues while collaborating on exciting projects.
- Company: Join a fast-growing Challenger in the Financial Services sector with a digital focus.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment that values innovation and teamwork.
- Qualifications: Strong troubleshooting skills and experience in application support are essential.
- Other info: Be part of a culture dedicated to making life better for everyone.
The predicted salary is between 36000 - 60000 £ per year.
This is an excellent opportunity for an experienced Applications Support Analyst to join a Challenger within the Financial Services sector who have enjoyed unprecedented growth since inception and the launch of a fully digital Microsoft Azure based platform. They have brought together the best capability, technology and people to create a business that challenges conventional thinking and approaches things differently.
As a 3rd Line - Senior Application Support Analyst, you will be responsible for supporting the 2nd Line Application Support Analysts, conducting 3rd line investigations of Problems, being involved in ongoing project work and feeding into the implementation of DevOps practices.
Activities:
- Work with Solution Architects and Business Analysts to gather knowledge transfer and feed this into the Application Support team.
- Schedule training sessions with members of the team to facilitate a shift left.
- Investigate and resolve application incidents and major incidents escalated by 2nd line.
- Triaging IT incidents/situations, potentially spanning multiple applications and impacting multiple business processes - engaging with our IT solution partners and other members of the IT team where required.
- Gather information on IT service issues and map operational business issues to the underlying application and infrastructure architecture.
- Support, and where needed, initiate business change within the organisation.
- Support the evaluation and implementation of new tools and technologies through independent research, prototyping and participation in proof-of-concept activities.
- Assess impact of business or technical change on Application Support processes, tools and documentation and deliver necessary change to ensure Application Support team readiness.
- Understand, use and improve operational IT processes and service monitoring, including our toolset and processes, service logging and monitoring/alerting tools and Service Desk system.
Business Change: Work with Solution Architect and wider IT team to support the evaluation and implementation of new tools and technologies through independent research, prototyping and participation in proof-of-concept activities.
About You:
Ideally you will have the following experience:
- A strong logical and troubleshooting mind-set, with excellent time management skills.
- The ability to understand and extract key information from investigations is essential to diagnosing and resolving incidents.
- Enjoys investigating and resolving problems big or small, with a passion for understanding the why and the how.
- Able to grasp new concepts quickly and efficiently.
- Ability to work remotely with little management supervision.
- Positive and enthusiastic approach and a strong team ethic.
- Ability to multi-task, be flexible and deal with interruptions and change.
- Manage own workload whilst meeting and exceeding contractual SLAs, KPIs and Customer Satisfaction.
Technical skills to include some or all of the following:
- API Management
- Messaging / Integration
- Powershell, scripting
- SQL
- DevOps / Git
- Networking / DNS / Firewalls
- Power BI
In return you will have the opportunity to make a real difference and be part of a culture that is driven to make life better. Comprehensive benefits include flexible working - ideally hybrid 1 day a month in the office or more if you prefer.
3rd Line - Senior Application Support Analyst in Reading employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line - Senior Application Support Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. Think about how you’d tackle real-life problems and be ready to share your thought process. We want to see your troubleshooting skills in action!
✨Tip Number 3
Showcase your passion for technology and problem-solving during interviews. Share examples of how you've tackled challenges in the past, especially those that required a bit of creativity or out-of-the-box thinking. It’s all about demonstrating your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace 3rd Line - Senior Application Support Analyst in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a 3rd Line - Senior Application Support Analyst. Highlight your troubleshooting skills and any relevant technical experience, especially with APIs, SQL, and DevOps practices. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about application support and how your experience aligns with our needs. Don’t forget to mention your enthusiasm for working in a flexible, hybrid environment – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for someone who enjoys digging deep into problems and finding solutions, so share those stories that demonstrate your logical mindset and troubleshooting prowess.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ignite Digital
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around API Management, SQL, and DevOps practices. Be ready to discuss how you've used these technologies in past roles and how they relate to the job at hand.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex application incidents or major issues. Highlight your logical thinking and troubleshooting mindset, as this role will require you to investigate and resolve problems efficiently.
✨Understand the Business Context
Familiarise yourself with the financial services sector and the company's digital platform. Being able to connect technical issues to business processes will show that you understand the bigger picture and can contribute to business change.
✨Demonstrate Team Collaboration
Since you'll be working closely with Solution Architects and Business Analysts, be prepared to discuss how you've collaborated in the past. Share experiences where you facilitated knowledge transfer or scheduled training sessions to support your team.
