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- Tasks: Provide 2nd line IT support and collaborate on exciting projects in a dynamic team.
- Company: Join a forward-thinking financial services company focused on consumer satisfaction.
- Benefits: Enjoy flexible hybrid working, competitive salary, and comprehensive benefits.
- Why this job: Make a real impact while enhancing your skills in a supportive environment.
- Qualifications: Experience in IT support, problem-solving skills, and a passion for technology.
- Other info: Be part of a culture that values innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
An experienced Application Support Analyst is required to join a dynamic IT Team at the forefront of consumer satisfaction and new digital challenger within financial services. Are you ready to be an integral part of an innovative IT team? We are looking for a proactive Application Support Analyst to enhance our clients' tight-knit technology team.
The role involves delivering 2nd line IT and Application Support alongside being involved in ongoing project work. Day to day, you can expect to:
- Investigate, monitor, triage and resolve service requests and incidents through the JIRA service desk system.
- Install, configure, and administer application services.
- Perform daily health checks of applications, scripts, and infrastructure.
- Set up and configure applications as required within different environments.
- Collaborate with IT solution partners, business stakeholders, and fellow IT team members to investigate and troubleshoot application and infrastructure issues that affect both external and internal users.
- Document application support processes and support guides using Confluence.
- Identify opportunities for process improvement.
- Assess all current tools and platforms to ensure they are fit for purpose and remain best in class.
- Offer support for the implementation of new tools and technologies through research, prototyping and proof of concept activities.
- Assess the impact of any business or technical change and deliver any change effectively to the Support team to ensure readiness.
- Contribute to automating manual operational tasks using scripting and automation tools.
- Deliver in-depth analytic support to the senior engineering team.
About you: In an environment where adaptability is key, and your agility will set you apart from the competition, we are looking for an Application Support Engineer with these skills and experiences:
- Experience working within an ITIL framework.
- Ability to understand and extract key information for effective incident diagnosis and resolution.
- Enthusiastic about investigating and resolving problems with a passion for understanding the why and the how.
- Quick and efficient grasp of new concepts.
- A strong logical and solutions-driven mindset with excellent time management skills.
- Ability to work remotely with minimal supervision.
- Positive and enthusiastic approach with a strong team ethic.
- Multi-tasking capability, flexibility, and adaptability to deal with interruptions and change.
- Ability to work under pressure while meeting and exceeding contractual SLAs, KPIs, and customer satisfaction.
Technical skills to include some or all of the following:
- API Management
- Powershell or other scripting/programming language
- SQL
- DevOps
- Git
- Power BI
In return, you will have the opportunity to make a real difference and be part of a culture that is driven to make life better. Comprehensive benefits include flexible working - ideally hybrid working with 1 day a month in the office as a minimum or more if you prefer.
2nd Line Application Support Analyst in Reading employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Application Support Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a 2nd Line Application Support Analyst role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can talk confidently about API Management, Powershell, and SQL. We want you to shine when they ask about your experience with these tools!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've triaged and resolved incidents in the past. This is your chance to demonstrate that logical mindset we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our innovative IT team!
We think you need these skills to ace 2nd Line Application Support Analyst in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your experience with ITIL frameworks, incident resolution, and any relevant technical skills like SQL or PowerShell. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how your problem-solving skills can contribute to our innovative IT team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Technical Skills: Don’t forget to mention your technical skills in your application. Whether it's API management or scripting, make sure we know what you bring to the table. If you've worked on projects that involved these skills, share those experiences with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at StudySmarter!
How to prepare for a job interview at Ignite Digital
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around API Management, SQL, and scripting languages like PowerShell. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and problem-solving abilities.
✨Familiarise Yourself with ITIL Framework
Since the role requires experience within an ITIL framework, it’s crucial to understand its principles. Prepare to talk about how you've applied ITIL practices in your previous jobs, particularly in incident management and service delivery.
✨Show Your Problem-Solving Passion
Demonstrate your enthusiasm for investigating and resolving issues. Share specific examples of challenging problems you've tackled, focusing on your thought process and the steps you took to find a solution. This will highlight your proactive approach and logical mindset.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about past experiences where you had to triage incidents or collaborate with stakeholders. Practising these scenarios will help you articulate your thought process clearly during the interview.
