At a Glance
- Tasks: Lead a dynamic account management team and drive client relationships in the FinTech space.
- Company: Join a scaling FinTech company focused on wealth management and innovation.
- Benefits: Generous leave, flexible work, learning budget, and health initiatives.
- Other info: Enjoy autonomy in a fast-paced environment with opportunities for growth and development.
- Why this job: Shape the future of finance while making a real impact on customer experiences.
- Qualifications: Experience in FinTech, strong leadership skills, and exceptional relationship-building abilities.
The predicted salary is between 43200 - 72000 £ per year.
Hybrid working in Bath, Edinburgh or London. If you are an experienced Lead Account Manager and have worked your way to the top in Tech, SaaS or FinTech, this is a brilliant opportunity to join a scaling FinTech in the wealth management space. We are looking for a passionate Lead Account Manager to head up an ever-growing account management team.
The role.
In this pivotal role, you will steer the delivery of our clients' customer roadmap. You will take ownership of cultivating relationships with a diverse range of clients across three key segments: large advice firms and consolidators, advicetechs, and established fintechs. Extending beyond account management, you will play a central role in realizing our clients' long‐term growth plans, overseeing service reviews, and ensuring adherence to governance standards. Collaboration will be key, as you'll work closely with the customer success and growth teams to provide a seamless and market‐leading customer experience.
Your responsibilities.
- Build and lead a high‐performing team dedicated to understanding and supporting customers across all market segments.
- Develop and execute strategic account plans tailored to each customer, aligning with both their growth objectives and our business plan requirements.
- Serve as the voice of our customers, leveraging insights into their business models and growth aspirations to inform future roadmap development.
- Lead the development of a comprehensive Governance framework, with a focus on automation, and conduct thorough service reviews to drive exceptional customer experiences.
- Contribute to shaping the organisation's long‐term customer and growth objectives, collaborating closely with internal teams.
- Work collaboratively with our customer success team to ensure a cohesive experience for our clients.
- Assist customers and our launch team in migrating existing business books and identifying new areas of growth through innovative products and services.
About you.
To succeed, you will need:
- Deep knowledge of the financial advice, financial planning, fintech, wealth management or investment platform sector.
- To demonstrate a solid understanding of how technology can enhance the investing experience.
- Proven experience in team leadership and a passion for both its rewards and challenges.
- Exceptional relationship‐building skills, coupled with the ability to navigate complex queries.
- Experience in contract negotiations and commercial modelling.
- In‐depth familiarity with regulatory environments and governance frameworks, including recent legislation such as consumer duty.
- Proficiency in process automation using low/no code tools.
- Knowledge and understanding of APIs.
In contrast, this Lead Account Manager role isn't right for you if:
- You prefer a highly structured, top‐down approach to work. This role offers significant autonomy and requires proactive self‐direction.
- You're uncomfortable with the fast pace of a dynamic environment. You will need to thrive on agility and to think and act quickly.
- Following through on ideas is not your strong suit. Initiative and accountability, and ambition are attributes our client prizes.
- You resist change. Embracing uncertainty and adaptability are essential qualities for success in this rapidly evolving organisation.
The benefits.
On offer is a generous benefits package that includes:
- Generous annual leave, in addition to bank holidays, with an extra day off on your birthday.
- 3 days (full‐time equivalent) per year for dependant leave.
- 1 day off annually to volunteer for a registered charity.
- Length of service awards: 1 month paid sabbatical after 8 years.
- Employer pension contribution of 6%, along with life assurance.
- Private medical insurance.
- Enhanced parental leave and flexible work arrangements to support work‐life integration.
- Up to £500 budget for home office setup.
- £500 per person learning budget.
- Opportunity to work abroad for up to 6 weeks per year.
- Health and wellbeing initiatives.
- Financial wellbeing focus with access to investment plans and advice schemes.
- Electric Vehicle scheme available after 12 months of employment.
- Perkbox membership offering a range of discounts and perks, including free weekly coffee and gym and retail discounts.
- Cycle to work scheme, saving money on a variety of bikes and accessories.
- Commitment to continuous learning with free access to over 10,000 online training courses.
If you're ready to take on a leadership role in a forward‐thinking company, where your contributions make a tangible impact, we encourage you to apply.
Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
Lead Account Manager in London employer: Ignite Digital
As a leading technology solutions provider in the UK Financial Services Industry, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a comprehensive benefits package that includes private medical insurance and a generous bonus structure, we are committed to supporting your professional growth and well-being. Join us to be part of a dynamic team where your contributions will directly impact our success and the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Account Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Ignite Digital. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Lead Account Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ignite Digital.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ignite Digital's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ignite Digital
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ignite Digital.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ignite Digital will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ignite Digital employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
