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For Companies At a Glance
- Tasks: Lead a dynamic account management team and drive client relationships in the FinTech space.
- Company: Join a scaling FinTech company focused on wealth management and innovation.
- Benefits: Generous leave, flexible work, learning budget, and health initiatives.
- Why this job: Shape the future of finance while making a real impact on customer experiences.
- Qualifications: Experience in FinTech, strong leadership skills, and exceptional relationship-building abilities.
- Other info: Enjoy autonomy in a fast-paced environment with opportunities for growth and development.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Hybrid working in Bath, Edinburgh or London. If you are an experienced Lead Account Manager and have worked your way to the top in Tech, SaaS or FinTech, this is a brilliant opportunity to join a scaling FinTech in the wealth management space. We are looking for a passionate Lead Account Manager to head up an ever-growing account management team.
The role.
In this pivotal role, you will steer the delivery of our clients' customer roadmap. You will take ownership of cultivating relationships with a diverse range of clients across three key segments: large advice firms and consolidators, advicetechs, and established fintechs. Extending beyond account management, you will play a central role in realizing our clients' longâterm growth plans, overseeing service reviews, and ensuring adherence to governance standards. Collaboration will be key, as you'll work closely with the customer success and growth teams to provide a seamless and marketâleading customer experience.
Your responsibilities.
- Build and lead a highâperforming team dedicated to understanding and supporting customers across all market segments.
- Develop and execute strategic account plans tailored to each customer, aligning with both their growth objectives and our business plan requirements.
- Serve as the voice of our customers, leveraging insights into their business models and growth aspirations to inform future roadmap development.
- Lead the development of a comprehensive Governance framework, with a focus on automation, and conduct thorough service reviews to drive exceptional customer experiences.
- Contribute to shaping the organisation's longâterm customer and growth objectives, collaborating closely with internal teams.
- Work collaboratively with our customer success team to ensure a cohesive experience for our clients.
- Assist customers and our launch team in migrating existing business books and identifying new areas of growth through innovative products and services.
About you.
To succeed, you will need:
- Deep knowledge of the financial advice, financial planning, fintech, wealth management or investment platform sector.
- To demonstrate a solid understanding of how technology can enhance the investing experience.
- Proven experience in team leadership and a passion for both its rewards and challenges.
- Exceptional relationshipâbuilding skills, coupled with the ability to navigate complex queries.
- Experience in contract negotiations and commercial modelling.
- Inâdepth familiarity with regulatory environments and governance frameworks, including recent legislation such as consumer duty.
- Proficiency in process automation using low/no code tools.
- Knowledge and understanding of APIs.
In contrast, this Lead Account Manager role isn't right for you if:
- You prefer a highly structured, topâdown approach to work. This role offers significant autonomy and requires proactive selfâdirection.
- You're uncomfortable with the fast pace of a dynamic environment. You will need to thrive on agility and to think and act quickly.
- Following through on ideas is not your strong suit. Initiative and accountability, and ambition are attributes our client prizes.
- You resist change. Embracing uncertainty and adaptability are essential qualities for success in this rapidly evolving organisation.
The benefits.
On offer is a generous benefits package that includes:
- Generous annual leave, in addition to bank holidays, with an extra day off on your birthday.
- 3 days (fullâtime equivalent) per year for dependant leave.
- 1 day off annually to volunteer for a registered charity.
- Length of service awards: 1 month paid sabbatical after 8 years.
- Employer pension contribution of 6%, along with life assurance.
- Private medical insurance.
- Enhanced parental leave and flexible work arrangements to support workâlife integration.
- Up to ÂŁ500 budget for home office setup.
- ÂŁ500 per person learning budget.
- Opportunity to work abroad for up to 6 weeks per year.
- Health and wellbeing initiatives.
- Financial wellbeing focus with access to investment plans and advice schemes.
- Electric Vehicle scheme available after 12 months of employment.
- Perkbox membership offering a range of discounts and perks, including free weekly coffee and gym and retail discounts.
- Cycle to work scheme, saving money on a variety of bikes and accessories.
- Commitment to continuous learning with free access to over 10,000 online training courses.
If you're ready to take on a leadership role in a forwardâthinking company, where your contributions make a tangible impact, we encourage you to apply.
Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
Lead Account Manager in London employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Lead Account Manager in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the FinTech and SaaS space. Attend industry events, join relevant online forums, and donât be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
â¨Tip Number 2
Showcase your expertise! When youâre chatting with potential employers or networking contacts, make sure to highlight your deep knowledge of financial advice and governance frameworks. Share insights from your past experiences that demonstrate how you can add value to their team.
â¨Tip Number 3
Prepare for interviews by practising common questions related to account management and leadership. Think about how you can illustrate your relationship-building skills and your ability to navigate complex queries. We want you to shine when itâs your time to impress!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and letâs make some waves together in the wealth management space!
We think you need these skills to ace Lead Account Manager in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your experience aligns with our mission in the FinTech space and how you can contribute to our clients' growth.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your experience in account management and any relevant knowledge of the financial advice or fintech sectors. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity and a well-structured application!
Apply Through Our Website: We encourage you to submit your application directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, itâs super easy!
How to prepare for a job interview at Ignite Digital
â¨Know Your Stuff
Make sure you have a solid understanding of the financial advice and fintech sectors. Brush up on recent legislation like consumer duty and be ready to discuss how technology can enhance the investing experience. This knowledge will show that you're not just familiar with the industry, but that you're genuinely passionate about it.
â¨Showcase Your Leadership Skills
As a Lead Account Manager, you'll need to demonstrate your team leadership experience. Prepare examples of how you've built high-performing teams in the past, and be ready to discuss the challenges and rewards that come with leading a team. Highlight your ability to navigate complex queries and build strong relationships.
â¨Be Ready for Collaboration
Collaboration is key in this role, so think of examples where you've successfully worked with other teams, like customer success or growth teams. Be prepared to discuss how you can contribute to a seamless customer experience and how youâve previously aligned account plans with business objectives.
â¨Embrace Agility and Change
This role requires someone who thrives in a fast-paced environment. Be ready to share experiences where you've had to adapt quickly to change or uncertainty. Show that youâre proactive and can take initiative, as these qualities are highly valued by the company.
