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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for a dynamic team.
- Company: Join a forward-thinking IT support team in London.
- Benefits: Competitive salary, private medical insurance, and access to a Global Skills Academy.
- Why this job: Grow your career with opportunities for leadership and impactful projects.
- Qualifications: IT qualification and experience in providing support to senior executives.
- Other info: Full-time onsite role with a supportive environment for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Our Dynamic IT Support Team!
About the Role:
Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer in our London office! You will be part of a forwardâthinking IT team, providing handsâon support across a broad range of technologies and environments. Your dayâtoâday tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service. This is not just another support role! If you are eager to grow, you will have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader.
Key Responsibilities:
- Provide deskside support for Windows 10, Microsoft Office 365, and other essential software.
- Offer personalized support to senior stakeholders, ensuring a whiteâglove service experience.
- Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices.
- Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs.
- Deliver worldâclass IT support to our global workforce.
- Build strong relationships with local teams, partners, and senior executives.
- Maintain and improve IT procedures, standards, and documentation.
- Collaborate with crossâfunctional technology teams to reduce recurring issues.
- Contribute to IT projects and enhance the service experience through continuous improvement initiatives.
What We Are Looking For:
- College IT qualification or equivalent (desirable).
- Proven experience providing inâperson IT support to senior executives, ideally in a professional services or corporate environment.
- Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup.
- Proficiency in Microsoft Office 365, Windows 10, Office 2016.
- Knowledge of SCCM and/or Intune for deployment.
- Familiarity with call logging systems like ServiceNow.
- Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems).
- Strong troubleshooting and problemâsolving skills with a logical approach.
- Bonus: Basic knowledge of scripting languages (e.g., PowerShell).
What's in It for You?
- Competitive Salary plus performanceâbased bonuses.
- Private medical & dental insurance.
- Travel and accident insurance.
- Critical illness cover.
- Season ticket loans and cycleâtoâwork schemes.
- Access to our Global Skills Academy, featuring live workshops, podcasts, and onâdemand learning.
- A supportive environment that promotes personal and professional growth.
Additional Information:
This is a fullâtime, onsite role from Monday to Friday. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
IT Deskside Support Engineer in London employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Deskside Support Engineer in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
â¨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how youâd troubleshoot specific issues and be ready to showcase your problem-solving skills. We want to see that you can think on your feet!
â¨Tip Number 3
Show off your soft skills! Remember, itâs not just about tech knowledge; exceptional customer service is key. Be ready to share examples of how you've provided top-notch support in the past.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Deskside Support Engineer in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the IT Deskside Support Engineer role. Highlight your experience with Windows 10, Microsoft Office 365, and any relevant hardware support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our dynamic team. Be sure to mention any experience with senior stakeholders or bespoke applications.
Show Off Your Problem-Solving Skills: In your application, donât forget to showcase your troubleshooting and problem-solving skills. Share specific examples of how you've resolved issues in the past, especially in a corporate environment. We love seeing that logical approach in action!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Itâs super easy, and youâll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Ignite Digital
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Microsoft Office 365, and any other software mentioned in the job description. Be ready to discuss your hands-on experience with hardware troubleshooting and mobile device setups, as these are key aspects of the role.
â¨Showcase Your Customer Service Skills
Since this role involves providing a white-glove service to senior stakeholders, prepare examples of how you've delivered exceptional customer service in past roles. Think about specific situations where you went above and beyond to resolve issues for clients or colleagues.
â¨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting common IT issues, and be ready to explain how you would handle incidents from start to finish while adhering to SLAs and KPIs.
â¨Demonstrate Team Collaboration
This position requires collaboration with cross-functional teams, so be prepared to discuss your experience working in team settings. Highlight any projects where you contributed to reducing recurring issues or improving IT procedures, showcasing your ability to work well with others.
