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For Companies At a Glance
- Tasks: Lead and manage the IT Support Team, ensuring top-notch service delivery.
- Company: A leading professional services organisation in the UK with a focus on innovation.
- Benefits: Flexible working, comprehensive benefits package, and support for your professional growth.
- Why this job: Join a dynamic team and make a real difference in IT service management.
- Qualifications: Degree and prior experience in leading an IT service desk required.
- Other info: Enjoy a hybrid work model and opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading professional services organization in the UK is seeking an experienced Service Desk Team Leader to manage their IT Support Team. This role involves overseeing day-to-day operations, ensuring compliance with service standards, and fostering effective communication within teams.
The ideal candidate will have a degree and previous experience leading an IT service desk. The position offers flexibility, a comprehensive benefits package, and support for professional development.
Service Desk Lead & Incident Command | Hybrid in Bristol employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead & Incident Command | Hybrid in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills and IT service desk knowledge. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous successes in managing IT support teams and how you've improved service standards. Numbers and examples speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Service Desk Lead & Incident Command | Hybrid in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience leading an IT service desk. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Lead role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. We appreciate candidates who can convey their thoughts well, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Ignite Digital
✨Know Your Stuff
Make sure you brush up on your IT service desk knowledge. Understand the key responsibilities of a Service Desk Lead and be ready to discuss your previous experiences managing teams and handling incidents. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you improved team performance or resolved conflicts. This will help demonstrate your ability to foster effective communication and ensure compliance with service standards.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, their approach to professional development, and how they measure success in the service desk team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills and decision-making abilities. Practice responding to common incidents you might encounter as a Service Desk Lead, and think about how you would handle them while keeping the team's morale high.
