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- Tasks: Support over 2500 users by diagnosing and resolving IT issues.
- Company: Join a leading international professional services firm with a supportive culture.
- Benefits: Competitive salary, hybrid working, private medical insurance, and a bonus scheme.
- Why this job: Make a real impact while developing your IT skills in a dynamic environment.
- Qualifications: Previous IT helpdesk experience and knowledge of Microsoft applications required.
- Other info: Excellent career progression opportunities and active social committees.
The predicted salary is between 36000 - 60000 £ per year.
Join a leading international professional services firm as a passionate IT Service Desk Analyst, supporting over 2500 users.
The Role:
- Record, diagnose, monitor, and resolve issues using a call management system.
- Focus on first-time resolution from call placement to resolution.
Responsibilities:
- Provide 1st/2nd Line application support for productivity tools and business applications.
- Handle incidents, questions, and requests via phone, email, or web 24x7.
- Identify recurring incidents and contribute to solutions.
- Adhere to call management procedures and keep stakeholders informed.
- Log all contacts in Service Now.
- Maintain professional standards and processes in IT Support.
- Achieve KPI targets and take ownership of allocated projects.
- Monitor and escalate IT systems alerts 24x7.
- Perform user administration tasks.
- Assist in identifying skills and knowledge gaps within the team.
- Support technical infrastructure in collaboration with relevant teams.
About You:
- Previous IT helpdesk experience and 1+ years of technical IT support ideally supporting a large user base (500+).
- Ideally holds a College IT qualification or equivalent.
- Knowledge of Microsoft applications including O365, Active Directory, MS Office etc.
- Experience in a service-oriented company with KPIs and SLAs.
- Familiarity with Service Now or other call logging systems.
- Strong problem-solving skills and telephone support experience.
- Understanding of document comparison tools and document management systems.
- Flexible and willingness to work varying shift patterns and to be part of an on-call rota (1 week in 6).
Benefits:
- Competitive bonus package including generous shift and on-call allowances.
- Excellent career progression with scope for internal promotion and exposure to the latest Microsoft Azure and Cloud technologies.
- Hybrid working (3 days in office).
- Company bonus scheme.
- Private medical insurance.
- Global office locations.
- Recognized as a top employer for women and working families.
- Active social and sport committees.
Join us and make a real impact in a supportive and friendly environment! Apply now to be part of a team that values development and progression.
IT Service Desk Analyst in Bristol employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. Show them you’re not just another candidate, but someone who’s genuinely excited about the role and the company.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from passionate candidates like you. Plus, it gives you a better chance of standing out in the crowd!
We think you need these skills to ace IT Service Desk Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT helpdesk experience and any relevant qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of Microsoft applications and call management systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and provide first-time resolutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ignite Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft applications, especially O365 and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past, focusing on your approach to first-time resolution. Think about specific incidents where you identified recurring problems and contributed to long-term solutions.
✨Familiarise Yourself with Call Management Systems
Since you'll be using Service Now or similar systems, it’s a good idea to understand how they work. If you have experience logging calls or managing tickets, be ready to share that during the interview.
✨Show Your Team Spirit
This role involves collaboration with various teams, so highlight your ability to work well with others. Share examples of how you've supported colleagues or contributed to team projects, especially in a service-oriented environment.
