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- Tasks: Provide first and second line IT support to over 2500 users.
- Company: Leading international professional services firm with a supportive culture.
- Benefits: Competitive bonus packages, excellent career progression, and hybrid working options.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Minimum 1 year in technical IT support and strong problem-solving skills.
- Other info: Great opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
A leading international professional services firm is seeking an IT Service Desk Analyst based in Bristol with hybrid working options. This role involves providing first and second line support to over 2500 users.
The ideal candidate will have:
- a minimum of 1 year in technical IT support,
- strong problem-solving skills,
- knowledge of Microsoft applications.
The firm offers excellent career progression, competitive bonus packages, and a supportive environment that values development.
Hybrid IT Service Desk Analyst | 1st/2nd Line Support in Bristol employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst | 1st/2nd Line Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our problem-solving skills, so think about how we’d tackle real-life issues that users might face.
✨Tip Number 3
Don’t forget to showcase our knowledge of Microsoft applications during interviews. We should be ready to discuss how we've used these tools in past roles to solve problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Hybrid IT Service Desk Analyst | 1st/2nd Line Support in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical IT support and problem-solving skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft applications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, and let your personality come through.
Showcase Relevant Experience: When filling out your application, focus on your experience providing first and second line support. We love seeing specific examples of how you've helped users in the past, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ignite Digital
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft applications. Be ready to discuss your experience in 1st and 2nd line support, and think of specific examples where you've solved problems effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share scenarios where you've tackled tricky IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you approach challenges and find solutions.
✨Understand the Company Culture
Research the firm’s values and work environment. Since they value development and career progression, be ready to discuss how you see yourself growing within the company and contributing to their supportive culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you. Consider asking about the tools they use or how they measure success in the role.
