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For Companies At a Glance
- Tasks: Provide 2nd line IT support and drive process improvements in a dynamic environment.
- Company: Join a growing financial technology company during an exciting transformation.
- Benefits: Competitive salary, annual bonus, 34 days holiday, and private medical insurance.
- Why this job: Take ownership of issues and make a real impact on IT processes.
- Qualifications: 1-2 years of IT support experience and strong troubleshooting skills.
- Other info: Opportunities for career development and a focus on work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Are you a 2nd Line IT Support Engineer looking for a role where you can take ownership of issues, drive best practices, and work on both BAU support and IT projects? If so, this is an exciting opportunity to join a growing financial technology company during a period of transformation.
The Role
As part of the EUC team, you will act as an escalation point for the Service Desk team, handling more complex issues and ensuring incidents and requests are resolved effectively. You will support internal users across Microsoft 365, Active Directory, and corporate IT systems, while also contributing to process improvements and security best practices.
Key Responsibilities:
- Provide 2nd line technical support, acting as an escalation point for the 1st line Service Desk team.
- Take full ownership of tickets from start to resolution, investigating problems independently using available resources.
- Troubleshoot Windows 10/11, Microsoft 365, Active Directory, and Group Policy issues.
- Manage laptop refreshes, mobile device management (Intune/Endpoint Manager), and user access requests.
- Ensure security and IT best practices are followed in all processes and procedures.
- Work on process improvements and implementation of new IT systems, including a potential new IT Service Management (ITSM) tool.
- Support corporate IT systems, including Outlook, telephony, and other business applications.
What We're Looking For
- 1-2+ years of experience in 2nd line IT support / technical support.
- Strong troubleshooting skills with a proactive and problem-solving mindset.
- Experience with Microsoft 365, Active Directory, Group Policy, and Windows device management.
- Ability to investigate issues independently and research solutions using available data sources.
- Knowledge of business and security best practices in IT support.
- Experience in ticket management and ITSM tools (experience with Halo ITSM is a plus but not required).
- Mobile Device Management (MDM) experience using Intune/Endpoint Manager.
- Familiarity with telephony systems, asset management, and vulnerability management.
- ITIL knowledge or ITIL Foundation certification (preferred).
Due to the nature of the role we are looking for someone to be in the Bath office majority of the time, four days each week or even five days.
Why Join Us?
- Competitive Salary & Annual 10% Bonus Rewarding your contributions.
- 34 Days Holiday Including bank holidays, with buy/sell options.
- Private Medical Insurance Single cover (upgradable to full family).
- Career Development Opportunities for progression and ongoing learning.
- Wellbeing & Work-Life Balance Including a dedicated wellbeing day and a charity foundation day.
If you're looking for a dynamic 2nd line support role where you can take ownership of issues, improve processes, and be part of an evolving IT team, apply today!
IT Support Engineer in Bath employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in financial tech. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to discuss your troubleshooting successes and how you've improved processes in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle complex issues with Microsoft 365 or Active Directory, and be ready to share your thought process during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Engineer in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support and showcases your troubleshooting skills. We want to see how you've taken ownership of issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining us at StudySmarter and how your skills align with our needs. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, focus on your experience with Microsoft 365, Active Directory, and any ITSM tools you've used. We love seeing candidates who can demonstrate their technical prowess and problem-solving mindset.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team!
How to prepare for a job interview at Ignite Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and Windows troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you can take ownership of tickets and handle complex problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've independently investigated and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive mindset and ability to drive best practices.
✨Familiarise Yourself with ITIL Practices
Even if you don't have formal ITIL certification, understanding the principles behind ITIL can set you apart. Be ready to discuss how you’ve applied IT best practices in your previous roles, especially in ticket management and process improvements.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT projects and their approach to security best practices. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewers!
