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- Tasks: Provide technical support and troubleshoot Microsoft 365 issues.
- Company: A growing financial technology company in Bath with a dynamic team.
- Benefits: Competitive salary, generous holidays, and development opportunities.
- Why this job: Join a supportive environment and contribute to exciting IT projects.
- Qualifications: 1-2+ years of IT support experience and strong problem-solving skills.
- Other info: Opportunity to improve processes and grow your career.
The predicted salary is between 30000 - 42000 £ per year.
A growing financial technology company in Bath is seeking a 2nd Line IT Support Engineer. The role involves providing technical support, troubleshooting Microsoft 365, and managing devices.
The ideal candidate has 1-2+ years of IT support experience, strong problem-solving skills, and knowledge of IT best practices.
This role offers a competitive salary, generous holidays, and development opportunities. Join a dynamic team to improve processes and contribute to IT projects while enjoying a supportive work environment.
2nd Line IT Support Engineer: Ownership & ITSM in Bath employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer: Ownership & ITSM in Bath
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or troubleshooting, consider creating a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your problem-solving approach. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line IT Support Engineer: Ownership & ITSM in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our dynamic team. We love seeing genuine enthusiasm for the position.
Showcase Your IT Knowledge: Mention any specific IT best practices or tools you’re familiar with. We’re looking for someone who can hit the ground running, so let us know how your background aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ignite Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and any other relevant technologies. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your ITSM Knowledge
Familiarise yourself with IT Service Management (ITSM) principles. Be prepared to talk about how you've applied these practices in previous roles, as this will demonstrate your understanding of best practices in IT support.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Practising your responses to common scenarios can help you articulate your thought process and approach to problem-solving during the interview.
✨Highlight Your Team Spirit
This role is all about collaboration, so be ready to discuss how you've worked effectively within a team. Share examples of how you've contributed to improving processes or supported colleagues in past positions to show you're a great fit for their dynamic team.
