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For Companies At a Glance
- Tasks: Provide top-notch IT support to VIP users, troubleshooting hardware and software issues.
- Company: Join a forward-thinking IT team dedicated to exceptional service and innovation.
- Benefits: Enjoy competitive salary, performance bonuses, and comprehensive health benefits.
- Why this job: Grow your career with opportunities for leadership while making a real impact in tech.
- Qualifications: Ideal candidates have IT qualifications and experience supporting senior executives.
- Other info: Bonus points for knowledge of scripting languages like PowerShell!
The predicted salary is between 36000 - 60000 £ per year.
Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer to deliver white glove service to a VIP user base.
The role.
This is not just another support role! If you’re eager to grow, you’ll have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader.
You’ll be part of a forward-thinking IT team, providing hands-on support across a broad range of technologies and environments. Your day-to-day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service.
Day to day, your responsibilities will be:
- Provide deskside support for Windows 10, Microsoft Office 365, and other essential software.
- Offer personalized support to senior stakeholders, ensuring a white-glove service experience.
- Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices.
- Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs.
- Deliver world-class IT support to our global workforce.
- Build strong relationships with local teams, partners, and senior executives.
- Maintain and improve IT procedures, standards, and documentation.
- Collaborate with cross-functional technology teams to reduce recurring issues.
- Contribute to IT projects and enhance the service experience through continuous improvement initiatives.
About you.
We’d love to talk to you if you are an IT Support Engineer with the following skills and experiences:
- College IT qualification or equivalent (desirable).
- Proven experience providing in-person IT support to senior executives, ideally in a professional services (Law firm / legal, audit, accountancy, financial services etc.) or corporate environment.
- Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup.
- Proficiency in Microsoft Office 365, Windows 10, Office 2016.
- Knowledge of SCCM and/or Intune for deployment.
- Familiarity with call logging systems like ServiceNow.
- Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems).
- Strong troubleshooting and problem-solving skills with a logical approach.
- Bonus: Basic knowledge of scripting languages (e.g., PowerShell).
The benefits.
- Competitive Salary plus performance-based bonuses.
- Comprehensive benefits package, including:
- Private medical & dental insurance.
- Travel and accident insurance.
- Critical illness cover.
- Season ticket loans and cycle-to-work schemes.
- Generous pension contributions.
Please note: This is a 100% onsite role with office presence required Monday – Friday.
Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
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IT Support Engineer - Deskside / VIP Support employer: Ignite Digital Search Limited
Contact Detail:
Ignite Digital Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Deskside / VIP Support
✨Tip Number 1
Make sure to highlight your experience in providing IT support specifically to senior executives. This role emphasizes a white-glove service, so showcasing any previous roles where you've delivered exceptional service to VIPs will set you apart.
✨Tip Number 2
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10 and Microsoft Office 365. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 3
Network with professionals in the legal, finance, or accountancy sectors. Understanding the unique challenges they face can help you tailor your approach and show that you're not just technically skilled but also aware of the industry context.
✨Tip Number 4
Prepare to discuss your problem-solving strategies and how you've handled incidents from start to finish in past roles. This will demonstrate your ability to own issues and ensure resolution within agreed SLAs and KPIs, which is crucial for this position.
We think you need these skills to ace IT Support Engineer - Deskside / VIP Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing IT support, especially to senior executives. Emphasize your skills in hardware break/fix support, Windows 10, and Microsoft Office 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's needs. Mention your experience in professional services or corporate environments, and your commitment to delivering exceptional customer service.
Showcase Relevant Skills: Clearly outline your technical skills, such as proficiency in SCCM, Intune, and call logging systems like ServiceNow. If you have any knowledge of scripting languages like PowerShell, be sure to include that as well.
Highlight Problem-Solving Abilities: Provide examples in your application that demonstrate your strong troubleshooting and problem-solving skills. This will show that you can handle incidents effectively and contribute to continuous improvement initiatives.
How to prepare for a job interview at Ignite Digital Search Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10, Microsoft Office 365, and any other relevant software. Highlight specific instances where you've successfully troubleshot hardware or software issues, especially in a VIP or corporate environment.
✨Demonstrate Exceptional Customer Service
Since this role involves providing white-glove service, share examples of how you've gone above and beyond for clients or senior stakeholders. Emphasize your ability to build strong relationships and deliver personalized support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific IT incidents from start to finish, ensuring resolution within SLAs and KPIs. This will showcase your logical approach and troubleshooting expertise.
✨Familiarize Yourself with Relevant Tools
Brush up on your knowledge of call logging systems like ServiceNow and deployment tools such as SCCM or Intune. Being able to discuss these tools confidently will demonstrate your readiness for the role and your understanding of the IT support landscape.
