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- Tasks: Provide VIP IT support, resolve hardware/software issues, and manage laptop deployments.
- Company: Join a dynamic IT support team in a fast-paced London office.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and access to learning resources.
- Why this job: Grow your career with opportunities for leadership while working with cutting-edge technology.
- Qualifications: Experience in IT support, proficiency in Windows 10/11, and knowledge of SCCM/Intune required.
- Other info: Full-time onsite role, Monday to Friday, in a supportive environment.
Senior Deskside Support Engineer / Team Leader / Lead Deskside Support Engineer / Onsite IT Support Engineer / End User Support Engineer Join Our Dynamic IT Support Team! About the Role: Are you a hands-on IT professional with team leading experience and a passion for delivering exceptional in-person support? We have an exciting opportunity for a Lead Deskside Support Engineer in our London office. You’ll be at the forefront of IT operations leading a small team providing VIP/white-glove support to senior stakeholders and ensuring a seamless technology experience. In this role, you will be responsible for leading a small team resolving complex hardware and software issues, performing break-fix support, and managing laptop builds, imaging, and deployments. You will leverage tools like SCCM and Intune to streamline IT operations and ensure the smooth functioning of our end-user environment. Key Responsibilities: * Leading a small team – allocating work, mentoring, running appraisals & acting as escalation point * Provide white-glove/VIP support to senior executives and key stakeholders, ensuring a seamless technology experience. * Deliver deskside and in-person IT support for Windows 10/11, Microsoft Office 365, and other essential software. * Diagnose and resolve hardware issues across laptops, desktops, mobile devices, and peripherals. * Perform laptop and desktop imaging, configuration, and deployment using SCCM, Intune, or other endpoint management tools. * Manage software installations, updates, and patching via SCCM and Intune to ensure smooth IT operations. * Own incidents from start to finish, ensuring swift resolution within agreed SLAs and KPIs. * Maintain IT procedures, standards, and documentation while collaborating with cross-functional technology teams to reduce recurring issues. * Contribute to IT projects, rollouts, and continuous improvement initiatives to enhance service delivery. What We’re Looking For: * Proven experience providing in-person IT support to senior executives in a corporate or professional services environment. * Soem experience in team leading and supervising other support engineers this can be in a formal role or deputy type capacity with an aspiration to take on these as formal duties * Expertise in white-glove/VIP support, with the ability to work under pressure and provide a high level of service. * Strong knowledge of break-fix troubleshooting, hardware repairs, and laptop imaging. * Proficiency in Microsoft Office 365, Windows 10/11, and Office 2016. * Hands-on experience with SCCM and/or Intune for device management and software deployments. * Familiarity with call logging systems (e.g., ServiceNow) for efficient ticket resolution. * Experience working in legal, finance, or accountancy sectors with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems) is a plus. * Excellent troubleshooting and problem-solving skills with a logical approach. * Bonus: Basic knowledge of scripting languages (e.g., PowerShell) for automation. What’s in It for You? * Competitive salary plus performance-based bonuses. * Comprehensive benefits package, including: * Private medical and dental insurance. * Travel and accident insurance. * Critical illness cover. * Season ticket loans and cycle-to-work schemes. * Generous pension contributions. * Access to our Global Skills Academy featuring live workshops, podcasts, and on-demand learning. * A supportive environment that promotes personal and professional growth. Additional Information: * Location: Full-time, onsite role in London (Monday to Friday). If you’re a passionate IT professional who thrives in an in-person support role and enjoys working with modern IT tools and VIP users, we’d love to hear from you! Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances
Deskside Support Engineer (Onite) employer: Ignite Digital Search Limited
Contact Detail:
Ignite Digital Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer (Onite)
✨Tip Number 1
Make sure to highlight your experience in providing white-glove support, especially to senior executives. This role emphasizes VIP support, so showcasing any relevant past experiences will help you stand out.
✨Tip Number 2
Familiarize yourself with the tools mentioned in the job description, like SCCM and Intune. If you can demonstrate hands-on experience or knowledge of these tools during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex hardware and software issues in the past. The ability to articulate your troubleshooting process will be key in demonstrating your problem-solving skills.
✨Tip Number 4
Since this role may lead to supervisory opportunities, express your interest in growth and leadership. Share any past experiences where you've taken initiative or led projects, as this will align with the company's vision for team expansion.
We think you need these skills to ace Deskside Support Engineer (Onite)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing in-person IT support, especially to senior executives. Emphasize your skills in troubleshooting, hardware repairs, and familiarity with tools like SCCM and Intune.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional support and your ability to work under pressure. Mention specific examples of how you've successfully resolved complex IT issues in the past.
Highlight Relevant Experience: When detailing your work history, focus on roles where you provided VIP or white-glove support. Include any experience in legal, finance, or accountancy sectors, as this is a plus for the role.
Showcase Problem-Solving Skills: Demonstrate your troubleshooting and problem-solving abilities in your application. Use specific examples that illustrate your logical approach to resolving IT issues and improving service delivery.
How to prepare for a job interview at Ignite Digital Search Limited
✨Showcase Your VIP Support Experience
Be prepared to discuss your previous experience providing white-glove support to senior executives. Highlight specific examples where you resolved complex issues under pressure, demonstrating your ability to maintain a high level of service.
✨Demonstrate Technical Proficiency
Familiarize yourself with the tools mentioned in the job description, such as SCCM and Intune. Be ready to explain how you've used these tools in past roles to manage software deployments and device management effectively.
✨Problem-Solving Skills Are Key
Prepare to discuss your troubleshooting process for hardware and software issues. Use real-life scenarios to illustrate your logical approach to diagnosing problems and ensuring swift resolutions within agreed SLAs.
✨Emphasize Continuous Improvement
Express your enthusiasm for contributing to IT projects and initiatives aimed at enhancing service delivery. Share any experiences where you've identified recurring issues and implemented solutions to improve processes.
