At a Glance
- Tasks: Help customers plan unforgettable cruise holidays with your travel expertise.
- Company: Join a vibrant team passionate about travel and customer service.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Training starts on 9th January 2027 for six weeks.
- Why this job: Turn your love for travel into a rewarding career while making customers' dreams come true.
- Qualifications: Previous travel or call centre experience is a must.
The predicted salary is between 26433 - 32307 £ per year.
Role Purpose
As a cruise travel expert you will be responsible for ensuring each customer's journey is seamless, from the first phone call or email to when they depart using your extensive knowledge of cruise lines and destinations.
You will be part of an energetic and positive team.
We’re after people with drive, enthusiasm and flexibility because that’s what our customers expect these days.
We want enthusiastic, innovative and passionate people.
You must have previous travel experience or fasted paced call center experience.
Start date for training will be the 9th, January 2027 for 6 weeks.
Key Responsibilities
- By using your expertise you will maximise sales through the selling of cruise holiday products, ancillaries and spot opportunities to upsell, whilst executing accuracy and diligence
- Ability to Switch sell products where needed whilst at the same time taking into account customer needs and desires.
- Ensuring all forms of contact - such as phone calls and emails are handled quickly but met with a consistent level of service and meets company standards.
- Responsible for completing all required administrative tasks to set guidelines.
- You will be accountable for meeting and exceeding personal sales targets and KPIs
- You will build valuable relationships with your customers, ensuring your tone of voice, language and contact are in line with our brand guidelines.
- Take ownership of customer experience whilst delivering a high level of customer service
- Actively working with the business to share recommendations for change based on customer feedback.
- Effectively resolve customer complaints where needed
Skills and Experience
- Strong negotiation skills
- Target driven mindset with history of meeting and exceeding KPI’s.
- Experience of handling customer enquiries, calls and emails professionally.
- Good Standard of IT skills including but not limiting to Word, Excel, GDocs
Behavioral Role Fit
- A real passion for travel and customer service
- A confident communicator written and spoken with proven persuasive and influencing skills.
- Ability to really listen to the customer, quickly identify their needs and make sound recommendations.
- Drive for results, commitment, loyalty and service excellence to brand and customers
- Have a positive and hard working mentality and enjoy working as part of a team.
- Thrives in a sales environment, working under pressure, is self motivated to achieve performance targets.
- Excellent attention to detail and understands the impact of errors on the business and customers.
- An expert in areas they have visited and can share that knowledge with our customers and colleagues.
- Excellent numeracy skills
- First-rate organisational skills
- Flexibility is key to the success of this role. The ability to adapt to different people, customers, challenges and ways of working.
Role Key Performance Indicators
- Conversion
- Base Margin
- Margin per booking
- Transactions per hour
- quality and % of error free work
- attendance and adherence
- Customer Satis…
Cruise Travel Expert in Rugby employer: Iglu
Iglu offers a dynamic and energetic work environment where employees are encouraged to be enthusiastic, innovative, and passionate about their roles. The company provides opportunities for professional growth through comprehensive training programs and a focus on team collaboration. Employees benefit from a supportive culture that values flexibility and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Travel Expert in Rugby
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Iglu who are looking for fresh talent for roles like Cruise Travel Expert.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Iglu and give you a leg up for your Cruise Travel Expert application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Cruise Travel Expert openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Cruise Travel Expert in Rugby
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Cruise Travel Expert role at Iglu.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Cruise Travel Expert position at Iglu.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Iglu.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Iglu's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Cruise Travel Expert.
How to prepare for a job interview at Iglu
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Iglu.
