At a Glance
- Tasks: Resolve complex technical issues and deliver critical infrastructure projects.
- Company: Join Iglu, a human-centric tech partner in London or Kent.
- Benefits: Competitive salary, flexible working, 22 days holiday, and ongoing training.
- Other info: Enjoy a dynamic environment with opportunities for professional growth.
- Why this job: Make a real impact with cutting-edge technology and a supportive team.
- Qualifications: 4+ years in a senior engineering role with strong networking knowledge.
The predicted salary is between 40000 - 50000 € per year.
With offices in the City of London and Kent, Iglu are a Total Technology Partner helping organisations design, secure and run modern workplaces that genuinely work for their people.
Our approach is simple: human‑centric technology, tailored to each customer’s workflows and business goals. We believe in hiring smart, motivated people who care about doing things properly — and we’re now looking for a 3rd Line Project & Pre‑Sales Engineer to join our growing technical team.
The role
This is a senior, hands‑on role combining 3rd line technical escalation, project delivery and pre‑sales support. You’ll work closely with our Senior Infrastructure Engineers, CTO and wider support teams to ensure:
- complex issues are resolved quickly and professionally
- projects are delivered on time with minimal customer disruption
- sales teams are supported with robust, well‑designed technical solutions
You’ll also be the go‑to internal contact for EDR/SOC security incidents and projects.
Key responsibilities
- Act as a 3rd line escalation point for complex technical issues
- Deliver business‑critical infrastructure, network and security projects
- Support the sales team with technical pre‑sales advice and solution design
- Own and manage your support tickets and project queue, meeting SLAs
- Maintain clear, professional and consistent customer communication
- Escalate issues to Senior Engineers, CTO or Leadership when required
- Perform configuration and rebuilds on network and server infrastructure
- Manage and support Azure and Microsoft 365 environments
- Troubleshoot and configure site‑to‑site VPNs, SSL certificates and web servers
- Lead on EDR/SOC incident response and cyber security projects
- Attend customer sites where required
- Work closely with internal teams and third‑party vendors
What we’re looking for
You’ll be an experienced engineer with strong technical ability and a customer‑first mindset.
Essential
- ~4+ years in a 3rd line (or senior 2nd line) engineering role
- ~ Strong networking knowledge: IP addressing, DNS, DHCP, VLANs, VPNs
- ~ Solid experience with firewalls and network security
- ~ Microsoft 365 administration
- ~ Conditional Access, Intune, MAM & MDM policies
- ~ Windows Server (2016 / 2022 / 2025)
- ~ Active Directory & Group Policy
- ~ Apple iOS and macOS support
- ~ Excellent written and verbal communication
- ~ Strong time management and problem‑solving skills
Desirable
- MSP or outsourced IT experience
- Datto RMM / Autotask PSA
- Azure servers and Virtual Desktop
- Palo Alto, Cisco Meraki or WatchGuard firewalls
- VMware / Hyper‑V
- PowerShell scripting
- SharePoint administration
- Microsoft 365 Governance and DLP
- ISO 27001 / CIS framework awareness
- Relevant professional certifications (MCSE, CCNA, CompTIA, etc.)
What you’ll get
- ~ Competitive salary: £40k – £50k (DOE)
- ~ Flexible working (post‑probation)
- ~22 days holiday (rising to 25 after 2 years)
- ~ Workplace pension
- ~ Ongoing training and development
- ~ Professional qualification incentives
- ~ Annual Health Week
- ~ A supportive, highly skilled engineering team that values quality over shortcuts
If you’re a senior engineer who enjoys variety, ownership and real customer impact, we’d love to hear from you.
3rd Line project and Pre-Sales Engineer (Technical Support) in City of London employer: Iglu
Iglu is an exceptional employer that prioritises a human-centric approach to technology, fostering a supportive and collaborative work culture. With competitive salaries, flexible working arrangements, and a strong emphasis on ongoing training and professional development, employees are empowered to grow their skills while making a meaningful impact in the tech industry. Located in vibrant London and Kent, Iglu offers a dynamic environment where motivated individuals can thrive and contribute to innovative solutions for modern workplaces.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line project and Pre-Sales Engineer (Technical Support) in City of London
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you know in the tech world, the better your chances of landing that 3rd Line Project & Pre-Sales Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and technical expertise. This is a great way to demonstrate your hands-on experience and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to networking, security, and Microsoft 365. We want you to feel confident when discussing your experience and how it aligns with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 3rd Line project and Pre-Sales Engineer (Technical Support) in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your 3rd line engineering experience and any relevant projects you've worked on. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your customer-first mindset aligns with our values at StudySmarter. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Technical Skills:In your application, don’t shy away from showcasing your technical prowess. Mention specific technologies and tools you’ve worked with, especially those listed in the job description. We love seeing candidates who are confident in their abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Iglu
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, firewalls, and Microsoft 365. Be ready to discuss specific scenarios where you've resolved complex issues or delivered critical projects.
✨Showcase Your Customer-First Mindset
Iglu values a customer-first approach, so be prepared to share examples of how you've prioritised customer needs in past roles. Highlight your communication skills and how you've maintained clear, professional interactions with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of real-life situations where you had to troubleshoot or manage a project under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Team Collaboration
Since you'll be working closely with various teams, be ready to discuss how you've collaborated with others in previous roles. Share instances where teamwork led to successful project delivery or effective incident response.
