Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st Line technical support and collaborate with engineers on complex issues.
- Company: Iglu Tech Group delivers tailored IT solutions to top UK organisations.
- Benefits: Enjoy flexible working, 22 days holiday, and professional development opportunities.
- Why this job: Join a people-focused team and make a real impact in tech support.
- Qualifications: 2+ years in 1st Line support with strong customer service skills required.
- Other info: Must commute to our Rainham office; driving license needed.
The predicted salary is between 28800 - 43200 £ per year.
Rainham, Kent | Full-Time | On-Site with Flexible Working (Post-Probation)
Iglu Tech Group is a leading UK provider of IT Managed Services, Digital Transformation, cloud applications, and business process automation. We deliver human-centric, tailored solutions to top organisations across the UK and London.
We’re expanding our team and looking for a proactive, detail-oriented 1st Line Support Engineer to join us in delivering exceptional customer service and technical support.
What You’ll Do
- Deliver fast, effective 1st Line technical support via our busy Service Desk
- Collaborate with 2nd Line Engineers on complex issues
- Perform software builds, hardware fixes, and upgrades
- Provide on-site support when needed
- Maintain clear, professional communication with clients
- Ensure all tickets are updated in real time and resolved within SLA
What You Bring
- 2+ years in a 1st Line support role (MSP experience a plus)
- Strong customer service and communication skills
- Proficiency in: Microsoft Windows Servers, Exchange, Office 365, Active Directory, Windows 7–10, Microsoft Office, Hardware builds, Apple products, basic networking (IP, DHCP, DNS)
Bonus Points For:
- Microsoft/CompTIA/CCNA certifications
- Experience with Datto RMM, Autotask PSA, InTune, Autopilot, SharePoint
What We Offer
- Competitive Salary
- Flexible Working Days (post-probation)
- 22 Days Holiday (25 after 2 years)
- Workplace Pension
- Training & Professional Development
- Qualification Incentives
- Annual Health Week
- At least 2 Social Events per Year
Requirements
- Based in our Kent office, located in Rainham - you must be able to commute to the office
- Valid, clean UK driving license
We’re innovative, people-focused, and driven by original thinking. If you’re ready to make an impact, we’d love to hear from you. Apply now and tell us why you’re the perfect fit.
1st Line Technical Support Analyst (Technical Support Engineer) employer: iglu.
Contact Detail:
iglu. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Support Analyst (Technical Support Engineer)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Servers and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues for clients in the past. This will demonstrate your ability to deliver exceptional support, which is crucial for a 1st Line Support Engineer.
✨Tip Number 3
Research Iglu Tech Group and their approach to IT Managed Services. Understanding their values and mission can help you tailor your responses in interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss any relevant certifications you hold, such as Microsoft or CompTIA. If you don’t have them yet, consider mentioning your plans to pursue these qualifications, as it shows your commitment to professional development.
We think you need these skills to ace 1st Line Technical Support Analyst (Technical Support Engineer)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line support roles. Emphasise your technical skills, especially with Microsoft Windows Servers, Office 365, and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Experience: In your application, clearly outline your previous roles and responsibilities that align with the job description. Focus on your experience with software builds, hardware fixes, and collaboration with other engineers.
Show Enthusiasm for the Role: Convey your passion for technology and customer service in your application. Let them know why you're excited about the opportunity to work with Iglu Tech Group and how you can contribute to their team.
How to prepare for a job interview at iglu.
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Windows Servers, Exchange, Office 365, and Active Directory. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Customer Service Excellence
Since this role involves delivering exceptional customer service, share examples of how you've effectively communicated with clients in the past. Emphasise your ability to maintain professionalism even under pressure.
✨Prepare for Common Technical Questions
Anticipate questions related to hardware builds, basic networking, and troubleshooting common software issues. Practising your responses can help you feel more confident during the interview.
✨Express Your Willingness to Learn
Iglu Tech Group values innovation and professional development. Be sure to express your eagerness to learn new technologies and your interest in obtaining relevant certifications like Microsoft or CompTIA.
