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- Tasks: Join our Ski Sales team to provide top-notch customer service and expert advice.
- Company: Iglu.com is an award-winning online travel agency specialising in ski and cruise holidays.
- Benefits: Enjoy hybrid work options, discounted travel, gym discounts, and mental health support.
- Why this job: Share your passion for skiing while helping customers create unforgettable experiences.
- Qualifications: Must have skiing experience, excellent communication skills, and a proactive attitude.
- Other info: Be part of a vibrant culture with opportunities for personal development and team events.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking to expand our Ski Sales team, as the next ski season is fast approaching.
The successful candidate will ensure that our high levels of customer service are maintained. They will handle calls and emails from customers and guide them through the booking process, offer expert advice based on personal skiing experience, and ensure every customer feels supported and excited about their trip. Previous experience in travel sales and a good knowledge of the Ski travel industry is required.
About Iglu:
Iglu.com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
Key Responsibilities:
- Exceed KPIs and targets – Daily, weekly and monthly.
- Deliver exceptional customer service in line with business targets.
- Proactively chase sales leads ensuring contact is maintained with all customers.
- Manage inbound and outbound calls, emails and live chats.
- Support team members and ensure you are a team player.
- Take ownership and responsibility for problem solving and query resolution.
- Maximising upselling and margin opportunities.
- Share your ski passion and love of the mountains with our customers.
- Process bookings and manage customer details with accuracy and efficiency.
- Stay up to date on resort news, snow conditions, travel regulations, and the latest offers.
- Work closely with operations and customer care teams to ensure a smooth customer journey.
Skills and Experience:
- Must have skiing or snowboarding experience – personal knowledge of ski resorts and mountain culture is essential.
- A genuine passion for winter sports and travel.
- Excellent communication skills with a friendly, approachable manner.
- Proven customer service or sales experience (travel industry experience preferred).
- Good attention to detail.
- Organised, with the ability to work in a fast-paced environment and prioritise tasks.
- Must have a proactive & positive attitude.
- Ability to work independently and as part of a collaborative team.
- Comfortable using CRM systems, email, Google Docs, and booking platforms (training provided).
- Fluent in both written and spoken English.
- Knowledge of the ski holidays and resorts we feature.
- A willingness to develop knowledge and skills.
Why work for Iglu?
We strive on offering a great culture and working environment for everyone but don\’t just take our word for it, take a look at our values and some of the benefits below:
Our Values:
- Put People First,
- Driven by our Customers,
- Love what we do,
- Bold and ambitious.
Our Benefits:
- Hybrid and Remote working options,
- Personal Development Program,
- Discounted travel offers for family and friends,
- Gym discounts at all major chains across the UK,
- Mental Health and Wellbeing Support,
- Electric Vehicle Scheme,
- Simply Health Cash Plan,
- Life Assurance for all,
- Help shape the culture of Iglu by getting involved in our Charity or Social Committee,
- Bi-annual Company Get Togethers,
- Plus Many More.
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Ski Sales Consultant Ski · · employer: Iglu.com
Contact Detail:
Iglu.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ski Sales Consultant Ski · ·
✨Tip Number 1
Make sure to showcase your personal skiing experience during any interviews or conversations. Share specific stories about your trips, favourite resorts, and what you love about skiing. This will help demonstrate your passion and knowledge of the ski industry.
✨Tip Number 2
Familiarise yourself with the latest trends in ski travel and the specific resorts Iglu features. Being able to discuss current snow conditions, travel regulations, and popular destinations will show that you're proactive and well-informed, which is crucial for a sales consultant role.
✨Tip Number 3
Practice your customer service skills by engaging with friends or family as if they were customers. Role-playing different scenarios can help you prepare for handling inquiries and resolving issues effectively, which is key to exceeding KPIs in this position.
✨Tip Number 4
Network with others in the ski and travel industry, whether through social media or local events. Building connections can provide valuable insights and potentially lead to referrals, making you a more attractive candidate for the Ski Sales Consultant position.
We think you need these skills to ace Ski Sales Consultant Ski · ·
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience in travel sales or customer service, particularly within the ski industry. Mention specific roles or achievements that demonstrate your ability to meet KPIs and deliver exceptional service.
Show Your Passion for Skiing: In your application, express your genuine passion for skiing or snowboarding. Share personal experiences that showcase your knowledge of ski resorts and mountain culture, as this will resonate with the hiring team.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Use keywords from the listing, such as 'customer service', 'sales leads', and 'problem-solving', to demonstrate that you are a perfect fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Iglu.com
✨Show Your Passion for Skiing
Make sure to express your love for skiing and winter sports during the interview. Share personal experiences that highlight your knowledge of ski resorts and mountain culture, as this will resonate with the interviewers and demonstrate your genuine interest in the role.
✨Prepare for Customer Service Scenarios
Since the role involves delivering exceptional customer service, be ready to discuss past experiences where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Familiarise Yourself with Iglu's Offerings
Research Iglu.com and its various brands, such as Iglu Cruise and Planet Cruise. Understanding their services and recent offers will allow you to speak confidently about how you can contribute to the team and help customers make informed decisions.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively by sharing examples of how you've supported team members in previous roles. Emphasise your proactive attitude and willingness to contribute to a positive team environment, which aligns with Iglu's values.
