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- Tasks: Join our Ski Sales team to assist customers with bookings and provide expert skiing advice.
- Company: Iglu.com is an award-winning online travel agency specialising in ski and cruise holidays.
- Benefits: Enjoy hybrid work options, discounted travel, gym discounts, and mental health support.
- Why this job: Share your passion for skiing while delivering exceptional customer service in a fun environment.
- Qualifications: Must have skiing experience, excellent communication skills, and a proactive attitude.
- Other info: Be part of a vibrant culture and help shape Iglu's future through our social initiatives.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking to expand our Ski Sales team, as the next ski season is fast approaching.
The successful candidate will ensure that our high levels of customer service are maintained. They will handle calls and emails from customers and guide them through the booking process, offer expert advice based on personal skiing experience, and ensure every customer feels supported and excited about their trip. Previous experience in travel sales and a good knowledge of the Ski travel industry is required.
About Iglu:
Iglu.com , is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
Key Responsibilities:
- Exceed KPIs and targets – Daily, weekly and monthly.
- Deliver exceptional customer service in line with business targets.
- Proactively chase sales leads ensuring contact is maintained with all customers.
- Manage inbound and outbound calls, emails and live chats.
- Support team members and ensure you are a team player.
- Take ownership and responsibility for problem solving and query resolution.
- Maximising upselling and margin opportunities.
- Share your ski passion and love of the mountains with our customers.
- Process bookings and manage customer details with accuracy and efficiency.
- Stay up to date on resort news, snow conditions, travel regulations, and the latest offers.
- Work closely with operations and customer care teams to ensure a smooth customer journey.
Skills and Experience:
- Must have skiing or snowboarding experience – personal knowledge of ski resorts and mountain culture is essential.
- A genuine passion for winter sports and travel.
- Excellent communication skills with a friendly, approachable manner.
- Proven customer service or sales experience (travel industry experience preferred).
- Good attention to detail.
- Organised, with the ability to work in a fast-paced environment and prioritise tasks.
- Must have a proactive & positive attitude.
- Ability to work independently and as part of a collaborative team.
- Comfortable using CRM systems, email, Google Docs, and booking platforms (training provided).
- Fluent in both written and spoken English.
- Knowledge of the ski holidays and resorts we feature.
- A willingness to develop knowledge and skills.
Why work for Iglu?
We strive on offering a great culture and working environment for everyone but don\’t just take our word for it, take a look at our values and some of the benefits below:
Our Values:
- Put People First,
- Driven by our Customers,
- Love what we do,
- Bold and ambitious.
Our Benefits:
- Hybrid and Remote working options,
- Personal Development Program,
- Discounted travel offers for family and friends,
- Gym discounts at all major chains across the UK,
- Mental Health and Wellbeing Support,
- Electric Vehicle Scheme,
- Simply Health Cash Plan,
- Life Assurance for all,
- Help shape the culture of Iglu by getting involved in our Charity or Social Committee,
- Bi-annual Company Get Togethers,
- Plus Many More.
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Ski Sales Consultant Ski · London · employer: Iglu.com
Contact Detail:
Iglu.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ski Sales Consultant Ski · London ·
✨Tip Number 1
Familiarise yourself with the latest ski resorts and snow conditions. Being knowledgeable about current trends and popular destinations will not only impress your interviewers but also help you engage with customers effectively.
✨Tip Number 2
Showcase your passion for skiing during your interactions. Whether it's in a conversation or during an interview, sharing personal experiences can create a connection with potential employers and demonstrate your enthusiasm for the role.
✨Tip Number 3
Network within the ski and travel industry. Attend ski shows, workshops, or local events to meet professionals in the field. Building relationships can lead to valuable insights and potential job opportunities.
✨Tip Number 4
Prepare to discuss how you would handle customer queries and sales leads. Think of examples from your past experience where you successfully resolved issues or exceeded sales targets, as this will highlight your suitability for the role.
We think you need these skills to ace Ski Sales Consultant Ski · London ·
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience in travel sales or customer service, particularly within the ski or travel industry. Use specific examples to demonstrate your expertise and passion for skiing.
Showcase Your Ski Knowledge: In your application, include details about your personal skiing or snowboarding experiences. Mention specific resorts you are familiar with and any relevant knowledge about ski culture that can enhance your application.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Highlight your ability to exceed KPIs, provide exceptional customer service, and work collaboratively in a team.
Express Your Passion: Convey your genuine enthusiasm for winter sports and travel in your application. This can set you apart from other candidates and show that you align with the company's values of putting people first and loving what they do.
How to prepare for a job interview at Iglu.com
✨Show Your Passion for Skiing
Make sure to express your love for skiing and winter sports during the interview. Share personal experiences and stories that highlight your enthusiasm, as this will resonate with the interviewers and demonstrate your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight situations where you went above and beyond to assist customers, as this is crucial for a position that focuses on maintaining high levels of customer satisfaction.
✨Know the Latest Ski Trends
Stay updated on current ski trends, popular resorts, and any recent changes in travel regulations. Being knowledgeable about the ski industry will show that you are proactive and genuinely interested in providing expert advice to customers.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would handle them. Be ready to discuss specific examples of how you've resolved issues in the past, as this will demonstrate your ability to take ownership and responsibility in a fast-paced environment.
