At a Glance
- Tasks: Join our Ski Sales team and help customers book their dream ski holidays.
- Company: Iglu.com, an award-winning online travel agency specialising in ski and cruise holidays.
- Benefits: Enjoy hybrid working, discounted travel, gym discounts, and mental health support.
- Other info: Be part of a vibrant team with opportunities for personal development.
- Why this job: Share your passion for skiing while providing exceptional customer service.
- Qualifications: Must have skiing experience and a friendly, proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking to expand our Ski Sales team, as the next ski season is fast approaching.
The successful candidate will ensure that our high levels of customer service are maintained. They will handle calls and emails from customers and guide them through the booking process, offer expert advice based on personal skiing experience, and ensure every customer feels supported and excited about their trip. Previous experience in travel sales and a good knowledge of the Ski travel industry is required.
About Iglu:
Iglu.com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
Key Responsibilities:
- Exceed KPIs and targets – Daily, weekly and monthly.
- Deliver exceptional customer service in line with business targets.
- Proactively chase sales leads ensuring contact is maintained with all customers.
- Manage inbound and outbound calls, emails and live chats.
- Support team members and ensure you are a team player.
- Take ownership and responsibility for problem solving and query resolution.
- Maximising upselling and margin opportunities.
- Share your ski passion and love of the mountains with our customers.
- Process bookings and manage customer details with accuracy and efficiency.
- Stay up to date on resort news, snow conditions, travel regulations, and the latest offers.
- Work closely with operations and customer care teams to ensure a smooth customer journey.
Skills and Experience:
- Must have skiing or snowboarding experience - personal knowledge of ski resorts and mountain culture is essential.
- A genuine passion for winter sports and travel.
- Excellent communication skills with a friendly, approachable manner.
- Proven customer service or sales experience (travel industry experience preferred).
- Good attention to detail.
- Organised, with the ability to work in a fast‑paced environment and prioritise tasks.
- Must have a proactive & positive attitude.
- Ability to work independently and as part of a collaborative team.
- Comfortable using CRM systems, email, Google Docs, and booking platforms (training provided).
- Fluent in both written and spoken English.
- Knowledge of the ski holidays and resorts we feature.
- A willingness to develop knowledge and skills.
Why work for Iglu?
We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:
Our Values:
- Put People First
- Driven by our Customers
- Love what we do
- Bold and ambitious
Our Benefits:
- Hybrid and Remote working options
- Personal Development Program
- Discounted travel offers for family and friends
- Gym discounts at all major chains across the UK
- Mental Health and Wellbeing Support
- Electric Vehicle Scheme
- Simply Health Cash Plan
- Life Assurance for all
- Help shape the culture of Iglu by getting involved in our Charity or Social Committee
- Bi-annual Company Get Togethers
- Plus Many More
Ski Sales Consultant FTC Ski · Wimbledon · employer: Iglu.com
Iglu.com is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for passionate ski enthusiasts. With hybrid working options, personal development programmes, and generous travel discounts, employees are supported in both their professional growth and personal interests. Join a team that values collaboration, customer service excellence, and a shared love for winter sports, all while enjoying the benefits of a supportive and dynamic environment in Wimbledon.
StudySmarter Expert Advice🤫
We think this is how you could land Ski Sales Consultant FTC Ski · Wimbledon ·
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Iglu.com who are looking for fresh talent for roles like Ski Sales Consultant FTC Ski · Wimbledon ·.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Iglu.com and give you a leg up for your Ski Sales Consultant FTC Ski · Wimbledon · application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Ski Sales Consultant FTC Ski · Wimbledon · openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Ski Sales Consultant FTC Ski · Wimbledon ·
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Ski Sales Consultant FTC Ski · Wimbledon · role at Iglu.com.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Ski Sales Consultant FTC Ski · Wimbledon · position at Iglu.com.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Iglu.com.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Iglu.com's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Ski Sales Consultant FTC Ski · Wimbledon ·.
How to prepare for a job interview at Iglu.com
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Iglu.com.
