At a Glance
- Tasks: Join our Ski Customer Service team to assist customers with bookings and enquiries.
- Company: Iglu.com is an award-winning online travel agency specialising in ski and cruise holidays.
- Benefits: Enjoy hybrid working, discounted travel, gym discounts, and mental health support.
- Other info: Opportunity to shape company culture through charity and social initiatives.
- Why this job: Be part of a passionate team that values customer service and winter sports.
- Qualifications: Strong communication skills and a passion for travel are essential; experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking to expand our Ski Customer Service team, as the ski season is fast approaching. The successful candidate will ensure that our high levels of customer service are maintained. They will manage all aspects of customer bookings and enquiries from post-sale to post-holiday resolution. Experience in a similar customer service role or in the travel industry is preferable.
About Iglu: Iglu.com is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
Key Responsibilities:
- Answering customer queries by phone, email or live chat
- Resolving problems of customers on holiday
- Handling of customer complaints
- Liaising with tour operators
- Booking cancellations and customer amendments
- Ancillary sales and seeking up-selling opportunities
- Amending bookings in line with supplier changes
- Checking and sending tickets to customers
- Take payments from customers where needed
- To undertake any other duties or projects as required by your line manager, appropriate to your role
Skills and Experience:
- Strong verbal and written communication to ensure clear, professional interactions both internally and externally
- Comfortable using CRM systems, email, Google Docs, and booking platforms (training provided)
- Basic understanding of ABTA/ATOL regulations
- Organised, with the ability to work in a fast-paced environment and prioritise tasks
- A genuine passion for winter sports and travel
- Good attention to detail
- Ability to work independently and as part of a collaborative team
- Fluent in both written and spoken English
- Knowledge of the ski holidays and resorts we feature
- A willingness to develop knowledge and skills
Why work for Iglu?
We strive on offering a great culture and working environment for everyone but don’t just take our word for it, take a look at our values and some of the benefits below:
Our Values: Put People First, Driven by our Customers, Love what we do, Bold and ambitious.
Our Benefits: Hybrid and Remote working options, Personal Development Program, Discounted travel offers for family and friends, Gym discounts at all major chains across the UK, Mental Health and Wellbeing Support, Electric Vehicle Scheme, Simply Health Cash Plan, Life Assurance for all, Help shape the culture of Iglu by getting involved in our Charity or Social Committee, Bi-annual Company Get Togethers, Plus Many More.
Ski Customer Service Executive - 6 Month FTC in London employer: Iglu.com
Iglu.com is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those passionate about winter sports and travel. With benefits like hybrid working options, personal development programmes, and discounted travel offers, employees are encouraged to grow both personally and professionally while enjoying a supportive environment. Join us in shaping the future of ski and cruise holidays, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Ski Customer Service Executive - 6 Month FTC in London
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We think you need these skills to ace Ski Customer Service Executive - 6 Month FTC in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Ski Customer Service Executive - 6 Month FTC role at Iglu.com.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Ski Customer Service Executive - 6 Month FTC position at Iglu.com.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Iglu.com.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Iglu.com's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Ski Customer Service Executive - 6 Month FTC.
How to prepare for a job interview at Iglu.com
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Iglu.com.
