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- Tasks: Join our Ski Customer Service team to assist customers with bookings and enquiries.
- Company: Iglu.com is an award-winning online travel agency specialising in ski and cruise holidays.
- Benefits: Enjoy hybrid working, discounted travel, gym discounts, and mental health support.
- Why this job: Be part of a passionate team that values customer service and winter sports.
- Qualifications: Strong communication skills and a passion for travel are essential; experience preferred.
- Other info: Opportunity to shape company culture through charity and social initiatives.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking to expand our Ski Customer Service team, as the ski season is fast approaching. The successful candidate will ensure that our high levels of customer service are maintained. They will manage all aspects of customer bookings and enquiries from post-sale to post-holiday resolution. Experience in a similar customer service role or in the travel industry is preferable.
About Iglu: Iglu.com is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
Key Responsibilities:
- Answering customer queries by phone, email or live chat
- Resolving problems of customers on holiday
- Handling of customer complaints
- Liaising with tour operators
- Booking cancellations and customer amendments
- Ancillary sales and seeking up-selling opportunities
- Amending bookings in line with supplier changes
- Checking and sending tickets to customers
- Take payments from customers where needed
- To undertake any other duties or projects as required by your line manager, appropriate to your role
Skills and Experience:
- Strong verbal and written communication to ensure clear, professional interactions both internally and externally
- Comfortable using CRM systems, email, Google Docs, and booking platforms (training provided)
- Basic understanding of ABTA/ATOL regulations
- Organised, with the ability to work in a fast-paced environment and prioritise tasks
- A genuine passion for winter sports and travel
- Good attention to detail
- Ability to work independently and as part of a collaborative team
- Fluent in both written and spoken English
- Knowledge of the ski holidays and resorts we feature
- A willingness to develop knowledge and skills
Why work for Iglu?
We strive on offering a great culture and working environment for everyone but don’t just take our word for it, take a look at our values and some of the benefits below:
Our Values: Put People First, Driven by our Customers, Love what we do, Bold and ambitious.
Our Benefits: Hybrid and Remote working options, Personal Development Program, Discounted travel offers for family and friends, Gym discounts at all major chains across the UK, Mental Health and Wellbeing Support, Electric Vehicle Scheme, Simply Health Cash Plan, Life Assurance for all, Help shape the culture of Iglu by getting involved in our Charity or Social Committee, Bi-annual Company Get Togethers, Plus Many More.
Ski Customer Service Executive - 6 Month FTC employer: Iglu.com
Contact Detail:
Iglu.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ski Customer Service Executive - 6 Month FTC
✨Tip Number 1
Familiarise yourself with the ski industry and the specific resorts Iglu features. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine passion for winter sports during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Role-playing different scenarios with friends or family can prepare you for real-life situations and show your potential employer that you're ready to tackle challenges head-on.
✨Tip Number 3
Get comfortable with CRM systems and booking platforms. If you have access to similar tools, spend some time learning their functionalities. This will give you a leg up and show that you're proactive about being effective in the role.
✨Tip Number 4
Network with current or former employees of Iglu or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Ski Customer Service Executive - 6 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or the travel industry. Emphasise any roles where you've managed bookings, resolved customer issues, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for winter sports and travel. Mention specific experiences that demonstrate your ability to handle customer queries and complaints effectively.
Showcase Communication Skills: Since strong verbal and written communication is key for this role, ensure your application is free from errors and clearly conveys your thoughts. Use professional language and structure your writing well.
Research Iglu: Familiarise yourself with Iglu's values and services. Mention in your application how you align with their culture of putting people first and being driven by customers, which will show your genuine interest in the company.
How to prepare for a job interview at Iglu.com
✨Show Your Passion for Winter Sports
Make sure to express your genuine enthusiasm for winter sports and travel during the interview. This role is all about connecting with customers who share that passion, so sharing personal experiences or favourite ski destinations can really help you stand out.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and how you resolved issues effectively, as this will be crucial in a fast-paced environment.
✨Familiarise Yourself with Iglu's Values
Take some time to understand Iglu's core values: putting people first, being driven by customers, and loving what they do. Be ready to discuss how your own values align with theirs and how you can contribute to their culture.
✨Prepare for Role-Specific Questions
Anticipate questions related to the ski industry and customer service scenarios. Brush up on basic ABTA/ATOL regulations and think about how you would handle specific booking amendments or cancellations, as these are key responsibilities of the role.
