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- Tasks: Deliver exceptional customer service and manage post-booking inquiries for cruise travellers.
- Company: Leading travel agency with a focus on customer satisfaction.
- Benefits: Competitive salary, remote work options, and great career growth.
- Why this job: Join a passionate team and make a difference in customers' travel experiences.
- Qualifications: Over 2 years of cruise customer care experience and strong communication skills.
- Other info: Flexible remote working available for UK candidates.
The predicted salary is between 28800 - 43200 £ per year.
A leading travel agency is seeking a Customer Care Executive to deliver exceptional service to customers. You will handle post-booking inquiries, manage alterations, and collaborate with sales staff.
The ideal candidate has over 2 years of experience in cruise customer care and possesses strong communication and organizational skills. Remote working is available for candidates based in the UK. Join us for a rewarding career with competitive benefits.
Cruise Customer Care Specialist - Remote UK in Portsmouth employer: Iglu.com
Contact Detail:
Iglu.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Customer Care Specialist - Remote UK in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience in cruise customer care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to customer care. We recommend setting up a mock interview with a friend to get comfortable and showcase your communication skills.
✨Tip Number 3
Showcase your organisational skills by creating a portfolio of your past experiences. Include examples of how you’ve handled customer inquiries or managed alterations effectively. This will help you stand out during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Cruise Customer Care Specialist - Remote UK in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in cruise customer care. We want to see how your skills match the role, so don’t be shy about showcasing your communication and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer care and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, focus on your past roles that relate directly to customer care in the travel industry. We love seeing specific examples of how you've handled inquiries or managed alterations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Iglu.com
✨Know Your Cruise Stuff
Make sure you brush up on your knowledge of cruise lines, popular destinations, and common customer queries. Being able to discuss specific cruises or experiences will show that you're genuinely interested in the role and can relate to customers.
✨Show Off Your Communication Skills
Since this role is all about delivering exceptional service, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate customer interactions, focusing on how you would handle inquiries and complaints.
✨Organise Your Experience
Prepare examples from your past work that highlight your organisational skills and ability to manage multiple tasks. Think of situations where you successfully handled post-booking inquiries or collaborated with sales staff, as these will be key points to discuss.
✨Embrace Remote Work Culture
Since this position is remote, be ready to discuss how you stay productive and organised while working from home. Share any tools or strategies you use to manage your time effectively and maintain communication with your team.
