Iglu.com, the UK’s largest specialist ski and cruise travel agency, is seeking a Customer Care Expert to act as brand ambassador and guide customers from first enquiry through departure. You will handle phone and email interactions with enthusiastic, flexible teammates in a fast-paced environment.
Key responsibilities include upselling cruise holidays, managing bookings across systems, and meeting KPI targets while ensuring accurate, high-quality service aligned with brand standards.
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Cruise Customer Care Specialist - Remote/Hybrid employer: Iglu.com
Iglu.com is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for passionate ski enthusiasts. With hybrid working options, personal development programmes, and generous travel discounts, employees are supported in both their professional growth and personal interests. Join a team that values collaboration, customer service excellence, and a shared love for winter sports, all while enjoying the benefits of a supportive and dynamic environment in Wimbledon.
