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For Companies At a Glance
- Tasks: Join our team to handle customer enquiries and support sales with admin tasks.
- Company: Work for a leading provider in the care industry, making a real difference.
- Benefits: Enjoy a competitive salary, full training, and ongoing support.
- Why this job: Be part of a dynamic team focused on delivering exceptional customer service.
- Qualifications: 12 months of customer service experience and strong communication skills required.
- Other info: Position based at Junction 31, M62, with easy commuting options.
The predicted salary is between 24132 - 31496 £ per year.
Location: Wakefield / Castleford (Junction 31, M62)
Salary: £28,164 per annum
Shift: Monday–Friday, 8:00–17:00
Contract: Permanent
Our client, a leading provider in the care industry, is looking for a Customer Service Administrator to join their established team. This role is key in delivering exceptional service, handling customer enquiries, processing orders, managing complaints, and supporting the sales team with administrative tasks.
Key Responsibilities
- Respond to customer enquiries via phone, email, and live chat professionally and efficiently.
- Process orders, returns, complaints, and account queries in a timely manner.
- Investigate and resolve delivery, pricing, and invoice issues.
- Provide administrative support to the sales team, including account management tasks.
- Maintain accurate records and update the company’s ERP system.
- Continuously look to improve the efficiency of internal processes to deliver the highest standard of customer service.
Requirements
- At least 12 months of experience in a customer service or telesales role.
- Strong communication and problem-solving skills with a confident telephone manner.
- Ability to work under pressure and manage multiple tasks effectively.
- Proficiency in Excel and general computer systems.
- Previous experience in the care sector is desirable but not essential.
- Must be able to reliably commute to Junction 31, M62.
What’s on Offer?
- Competitive salary of £28,164 per annum.
- Full training and ongoing support.
- Opportunity to work for a leading company in the care industry.
Commutable from: Bradford, Castleford, Featherstone, Horbury, Huddersfield, Knottingley, Leeds, Normanton, Ossett, Pontefract, Rothwell, Wakefield.
If this sounds like the opportunity for you, apply now with your CV, and a member of our team will be in touch to discuss the next steps.
Customer Service Administrator employer: Igloo
Contact Detail:
Igloo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the care industry and the specific services offered by our client. This knowledge will help you answer customer enquiries more effectively and demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a confident telephone manner, consider role-playing common customer scenarios with a friend to build your confidence and improve your problem-solving responses.
✨Tip Number 3
Brush up on your Excel skills, as proficiency in this software is essential for the role. You can find online tutorials or courses that focus on the specific functions you might need, such as data entry and basic formulas.
✨Tip Number 4
Prepare examples from your previous experience that showcase your ability to handle customer complaints and manage multiple tasks under pressure. Being able to share these stories will highlight your suitability for the role during the interview process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or telesales. Emphasise your communication skills and any specific achievements that demonstrate your ability to handle customer enquiries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving abilities. Mention your experience with handling complaints and processing orders, as these are key responsibilities of the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and other computer systems. If you have experience in the care sector, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Igloo
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experience to highlight how you've effectively handled customer enquiries.
✨Prepare for Common Scenarios
Expect questions about how you would handle specific customer service scenarios, such as dealing with complaints or processing orders. Think of real-life examples where you successfully resolved issues and be ready to discuss them in detail.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their values and the care industry will help you tailor your answers and show genuine interest in the role. Mentioning specific aspects of the company can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Problem-solving is crucial in this role. Be prepared to discuss how you've approached challenges in previous positions. Highlight your analytical skills and your ability to think on your feet, especially in high-pressure situations.
