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For Companies At a Glance
- Tasks: Lead the admin team, manage reports, and ensure excellent customer service.
- Company: Join a dynamic company focused on delivering top-notch services to clients.
- Benefits: Enjoy flexible hours, a pension scheme, private medical insurance, and discounts.
- Why this job: Be part of a supportive culture with opportunities for growth and development.
- Qualifications: Previous managerial and administrative experience, plus strong communication skills required.
- Other info: Permanent role with training courses and chances to win music event tickets.
The predicted salary is between 36000 - 60000 £ per year.
In this role you will lead and support the administration team, ensuring processes and procedures are adhered to in order to meet departmental targets and objectives, whilst delivering excellent service to the customers and clients. Hours are Monday to Friday 7.30-4.30 or 8.00-5.00. Some flexibility.
What you’ll do:
- Produce daily management reports for Operations Management Team.
- Maintain accurate costing matrix updated from dialog with account managers, documenting changes.
- Provide documentation & support to the customer representatives.
- Actively manage vehicles awaiting authority to meet the customer KPI’s.
- Ensure all approving is completed accurately and within the finance timeframes.
- Respond to Customer Service enquiries/concerns within the agreed time parameters.
- Manage system issues and IT requests for the department, escalating urgent and overdue issues where necessary.
- Manage and build relationships with inter department and peers.
- Ensure office standards are maintained.
- Conduct daily team briefings to communicate the key requirements and targets for the day.
- Plan and manage resources ensuring adequate cover for absences and peak periods.
- Support and motivate the team to manage administrative workloads.
- Conduct performance reviews and carry out training and development with the team.
- Oversee the recruitment of new staff, including the induction and training.
Who you are:
- Previous managerial / supervisory experience (essential)
- Previous administrative experience (essential)
- Computer literate with experience in using Excel (essential)
- Strong communicative skills – speaking, reading and writing (essential)
- Excellent numerical and literacy skills
- Excellent attention to detail
This is a permanent role and our client package includes:
- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to Constellation Hub offering discounts
- Opportunities to win tickets for music events
- Training courses and apprenticeships available
- Free flu vaccinations
Administration Manager employer: Igloo
Contact Detail:
Igloo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Administration Manager. Understanding the daily management reports and customer service expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and specific challenges faced in the position, which can be invaluable for your application.
✨Tip Number 3
Brush up on your Excel skills, as this role requires strong computer literacy. Consider taking a quick online course to enhance your proficiency, which will make you stand out as a candidate.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved processes in previous roles. Being able to share specific achievements will showcase your managerial experience effectively.
We think you need these skills to ace Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous managerial and administrative experience. Use specific examples that demonstrate your ability to lead a team, manage resources, and maintain office standards.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills in communication, attention to detail, and experience with Excel align with the job requirements.
Highlight Relevant Skills: When detailing your experience, focus on your strong communicative skills and your ability to manage customer service enquiries. Provide examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Igloo
✨Showcase Your Leadership Skills
As an Administration Manager, you'll be leading a team. Be prepared to discuss your previous managerial experience and how you've successfully motivated and supported your team in the past.
✨Demonstrate Your Attention to Detail
Given the importance of accuracy in this role, highlight specific examples where your attention to detail has positively impacted your previous work. This could include managing reports or ensuring compliance with procedures.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer service enquiries or system issues. Think of scenarios where you effectively managed challenges and what the outcomes were.
✨Familiarise Yourself with Relevant Software
Since the role requires proficiency in Excel and other administrative tools, brush up on your skills. Be ready to discuss how you've used these tools to streamline processes or improve efficiency in your previous roles.
