We are currently recruiting for an experienced Customer Service Administrator to join a busy automotive operation in Sheerness. This is an office-based role combining customer service and administration, with regular contact with customers and support for the wider operational team.
The successful candidate will have excellent administration and telephone skills, with a confident and professional approach to handling customer queries.
The Role:
- Answering incoming customer phone calls and dealing with queries professionally.
- Handling customer complaints and working to resolve issues effectively.
- Responding to after-sales enquiries and providing appropriate support.
- Completing general administrative duties to support the office and wider operation.
- Using Microsoft Excel and Outlook to maintain records and complete administrative tasks.
- Ensuring customer information and documentation is kept accurate and up to date.
- Supporting the wider team with any other duties as required.
The Person:
- Previous administration and customer service experience is essential.
- Excellent administration and telephone skills.
- Strong verbal and written communication skills.
- Good knowledge of Microsoft Excel and Outlook.
- Strong attention to detail and organisational skills.
- Confident dealing with customers and handling queries professionally.
- Experience within transport or logistics is advantageous but not essential.
- Reliable and able to work effectively as part of a team.
- Must be able to reliably commute to Sheerness for this office-based role.
What We Offer:
- Weekly pay.
- Company pension.
- Onsite parking.
- Ongoing, long-term work with a leading automotive company.
- Support from Igloo's recruitment and payroll teams.
Commutable from:
Aylesford, Canterbury, Chatham, Faversham, Gillingham, Maidstone, Rainham, Rochester, Sittingbourne and surrounding areas.
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