At a Glance
- Tasks: Lead complex claims handling and deliver exceptional customer experiences across multiple jurisdictions.
- Company: Join IGI, a leading international insurer with a global presence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to mentor colleagues and shape industry standards.
- Why this job: Make a real impact in the insurance industry while working on high-profile cases.
- Qualifications: 8-12 years of specialty claims experience, particularly in contingency.
The predicted salary is between 48000 - 72000 € per year.
IGI - International General Insurance Co. Ltd. is a leading international specialist commercial insurer and reinsurer with a global portfolio of Energy, Property, Construction & Engineering, Ports & Terminals, Marine, Financial Institutions, General Aviation, Professional Indemnity, Casualty, Directors’ and Officers’, Legal Expenses, Political Violence, Contingency and Treaty Reinsurance. Registered in Bermuda as a limited liability company, with operational headquarters in Amman, Jordan and offices in London, Malta, Bermuda, Norway, Dubai, Kuala Lumpur and Casablanca, we aim to deliver outstanding levels of service to our clients and brokers.
Job purpose: Lead the end‑to‑end handling of complex and major loss contingency claims across multiple jurisdictions, with a particular focus on open market/facilitised event cancellation and non-appearance, and facilitised film and contingent PV in addition. Deliver technical excellence, equitable outcomes, and outstanding customer and broker experience, while protecting policy intent and optimising indemnity and expense outcomes. Provide market leadership, and contribute to wording development, portfolio analytics, and reserving.
Key Responsibilities
- Technical Claims Handling
Own a complex caseload from First Notice of Loss (FNOL) to resolution, including coverage analysis, quantification, negotiation, and settlement (litigated and non‑litigated). Apply knowledge of contingency policy forms, both LMA and bespoke (particularly event cancellation/non‑appearance/ and some film production). Apply an understanding of underlying budgets and underlying contracts between clients and third parties, interpreting complex event/tour/production budgets and reviewing bespoke service contracts/deal memos etc. Commission and manage experts (loss adjusters, forensic accountants, meteorologists, medical experts, legal counsel). Set and maintain accurate case reserves; provide timely reserve movements and large loss reports. Lead coverage positions and strategy on major losses; draft coverage letters aligned with policy wordings and relevant law. Drive optimal outcomes through ADR (mediation/arbitration) and litigation management; instruct external counsel and manage panel performance. Act as a primary contact for insureds, brokers, coverholders, co‑insurers, reinsurers, and TPAs; chair technical claim reviews and settlement meetings. Coordinate with underwriting on loss trends, risk selection insights, and wordings. Liaise with actuarial/finance on IBNR, triangulations, and portfolio reserving; support reinsurance bordereaux production/inwards bordereaux management. Manage claims MI integrity. Support reinsurance recoveries as required: produce accurate proofs of loss, respond to queries, and collaborate with RI claims.
- Governance, Compliance & Data
Ensure compliance with IGI standards and internal controls, including management of conduct risk and adhering to TCF initiatives. Maintain claims file quality (audit‑ready), data accuracy, and timeliness (in accordance with SLAs, KPIs). Contribute to Root Cause Analysis (RCA) and lessons learned, feeding back to underwriting and risk engineering.
- Leadership & Capability Building
Mentor and coach claims colleagues as required; provide file surgeries, peer reviews, and training on contingency topics. Represent IGI claims in product/wording forums; lead CAT/event response playbooks for large‑scale cancellations.
Required Experience & Qualifications
- 8–12+ years specialty claims experience, including 5+ years in Contingency.
- Proven track record handling large and complex losses with USA experience, including litigated matters.
- Strong familiarity with London Market claims protocols, and co‑insurance/reinsurance structures.
- Degree in Law, Business, Risk, or related discipline preferred.
Core Skills & Behaviors
- Decision quality under ambiguity; commercially astute with strong policy intent discipline.
- Negotiation & Influence with insureds, brokers, coverholders, co‑insurers, reinsurers, and counsel.
- Communication: Concise, defensible written positions; confident in market meetings and mediations.
- Customer focus with an ability to demonstrate empathy, clarity, and urgency.
- Ownership & Accountability for outcomes, leakage control, and claims lifecycle efficiency.
- Coaching mindset and willingness to share expertise.
- Resilience in high‑profile losses and media‑sensitive events.
Claims Manager - Contingency employer: IGI - International General Insurance Co. Ltd.
At IGI - International General Insurance Co. Ltd., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Amman, Jordan. Our commitment to employee growth is evident through comprehensive training programmes and mentorship opportunities, ensuring that our team members excel in their roles while contributing to meaningful outcomes for our clients. With a focus on technical excellence and a supportive environment, we empower our employees to lead complex claims management with confidence and integrity.
Contact Detail:
IGI - International General Insurance Co. Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager - Contingency
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching IGI and understanding their claims processes. Be ready to discuss your experience with complex losses and how you can contribute to their customer-focused approach.
✨Tip Number 3
Showcase your expertise! Bring examples of your past work, especially in contingency claims, to the table. This will help demonstrate your technical excellence and ability to handle major losses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the IGI team.
We think you need these skills to ace Claims Manager - Contingency
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Manager role. Highlight your experience in handling complex contingency claims and any relevant qualifications. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to IGI's success. Keep it concise but impactful – we love a good story!
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially in areas like policy forms and financial analysis. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at IGI!
How to prepare for a job interview at IGI - International General Insurance Co. Ltd.
✨Know Your Claims Inside Out
Make sure you have a solid understanding of the claims process, especially in contingency. Brush up on your knowledge of event cancellation and non-appearance policies, as well as any relevant legal frameworks. Being able to discuss specific cases you've handled will show your expertise.
✨Showcase Your Analytical Skills
Prepare to discuss how you've managed complex loss scenarios in the past. Highlight your experience with financial analysis, including budget interpretation and expense validation. Use examples that demonstrate your ability to drive optimal outcomes through negotiation and strategic thinking.
✨Demonstrate Leadership Qualities
As a Claims Manager, you'll need to mentor others and lead discussions. Be ready to share experiences where you've coached colleagues or led technical claim reviews. This will illustrate your capability to build a strong team and contribute to the overall success of the organisation.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex topics like reinsurance structures or compliance standards. Show that you can convey information concisely and confidently, whether in written form or during discussions.
