Solutions Architect Business Continuity & Disaster Recovery (m/f/d) - EMEA in Reading

LOCATION: EMEA - preferred locations: Reading, UK / Bucharest, Romania / Nordics (Sweden, Denmark)

THE ROLE: The Solutions Architect Business Continuity & Disaster Recovery (m/f/d) is part of IGEL Global Advanced Services team and operates as a highly skilled technical and business resource. This position works directly with IGEL's Sales, Sales Engineering, and Customer Success teams to provide advanced and in-depth technical solution consultation for our valued customers. A strong desire to learn and a “can do” attitude is needed. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.

TASKS AND RESPONSIBILITIES:

• Provide customers and partners with Business Continuity planning, implementation, and testing of business continuity and disaster recovery strategies.
• Provide Business Continuity/Disaster Recovery best practices for partners and customers; build and maintain customer and partner rapport; ensure clear, professional communication between our teams and the customer.
• Maintain knowledge of Business Continuity/Disaster Recovery technology trends by attending training courses and reviewing current technical publications.
• Use remote tools to assist customers; troubleshoot and debug Citrix, VMware, AVD, Amazon Workspace, and RDS sessions on the IGEL OS.
• Install, configure and optimize the IGEL OS Solutions.
• Up to 50% travel is required for this position.

EXPERIENCE AND QUALIFICATIONS:

• Experienced BC/DR Specialist (5+ years) to lead planning, implementation, and testing of continuity and disaster recovery strategies.
• 5+ years relevant engineering, consulting, or system integration experience with one or more vendors or Value-Added Resellers (VARs) in the IT industry.
• Experience with application and desktop virtualization platforms (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services).
• Experience with cloud-based technologies (Azure, AWS, Citrix Cloud, etc.).

PREFERRED QUALIFICATIONS:

• Flexibility, integrity and creative problem‑solving skills are imperative to success in this role.
• Ability to be a team player who is influential and builds good working relationships across all levels.
• Very strong written and verbal communication skills with an ability to communicate effectively with sales engineers, sales teams and management.
• Ability to provide valuable content in the form of a presentation to many people; ability to use Video Conferencing Tools to provide remote sessions with customers.
• Ability to work independently, under pressure, and multi‑task.
• Be Strong with creating Guides to benefit the entire engineering team at IGEL.
• Be willing to pitch in and be part of the team in all aspects of company life.
• Be proactive and able to adapt to continuous innovations.
• Very good self‑management skills, such as personal organization and time‑keeping.
• An inner drive to do what’s best for the customer.
• Ability to Scope Projects.
• Ability to Work with Sales on upselling while engaged with customers.

Interested? Apply now via our online applicant portal! If you have any questions about the position or application process, our Talent Acquisition Team is happy to assist.

IGEL celebrates tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.