At a Glance
- Tasks: Support customers via phone and email, ensuring smooth onboarding and issue resolution.
- Company: Join IGD, a Great Place to Work with a focus on growth and leadership.
- Benefits: Enjoy a market-leading pension, bonus scheme, and generous medical insurance.
- Other info: Flexible hybrid work environment with excellent work-life balance.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience preferred; strong communication and detail-oriented skills required.
The predicted salary is between 30000 - 40000 £ per year.
At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow and inspired to lead. We invite you to join our support team as a Customer Support Executive.
What you’ll do:
- Respond to customer inquiries via phone, email, and AskIGD service promptly and professionally.
- Process sales orders accurately, ensuring correct product, service, and billing details.
- Onboard new users, resolve subscription issues, and facilitate web‑subscription setup to deliver a smooth experience.
- Maintain the CRM database, entering and updating customer information accurately.
- Resolve customer complaints and issues quickly, maintaining customer loyalty.
- Stay up‑to‑date on product, services, and industry trends to provide the best support.
- Collaborate with client‑success, Insight, and marketing teams to ensure a seamless customer experience.
- Manage a select group of accounts, supporting account‑based marketing programs to tailor service.
- Follow up with customers to confirm issues resolved, subscriptions managed, and overall satisfaction.
- Provide management with insight on customer feedback and process improvement opportunities.
What we’re looking for:
- Previous experience in customer service, sales order processing, or subscription management.
- A degree is desired but not essential.
- Experience using CRM software or customer‑management tools.
- Strong verbal and written communication skills.
- Ability to work efficiently in a fast‑paced environment and manage multiple priorities.
- Detail‑oriented with accuracy in processing orders and database updates.
- Proactive, self‑motivated, and focused on customer satisfaction.
- Professional, empathetic handling of difficult customer situations.
- Basic computer skills, including proficiency with Microsoft Office and CRM tools.
The rewards:
- We offer a market‑leading pension, a bonus scheme, the ability to buy and sell annual leave, and generous medical insurance.
- You will enjoy a strong work‑life balance and the flexibility to manage your time.
The location:
Hybrid: a mix of home and office‑based work. We are based in an accessible location within the M25, about 20 miles from Central London.
EEO statement:
We welcome applications from diverse candidates. Please discuss any adjustments you may require throughout the selection and assessment process.
Customer Support Executive (12 Months FTC) in Watford employer: Igd
At IGD, we pride ourselves on fostering a supportive and empowering work environment where our employees can thrive. As a Customer Support Executive, you will benefit from a market-leading pension, a bonus scheme, and the flexibility of hybrid working, all while being part of a collaborative team dedicated to delivering exceptional customer experiences. With a strong emphasis on work-life balance and opportunities for professional growth, IGD is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive (12 Months FTC) in Watford
✨Tip Number 1
Get to know the company inside out! Research IGD's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customer inquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these during interviews to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Support Executive (12 Months FTC) in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your previous experience in customer service and any relevant skills that match what we're looking for, like CRM software proficiency and strong communication skills.
Showcase Your Customer Focus:In your application, emphasise your commitment to customer satisfaction. Share examples of how you've handled difficult situations or resolved complaints in the past. We love seeing candidates who are proactive and empathetic!
Be Detail-Oriented:Accuracy is key in this role, so make sure your application is free from typos and errors. Double-check your details, especially if you're mentioning specific experiences or skills related to sales order processing and database management.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at IGD!
How to prepare for a job interview at Igd
✨Know Your Stuff
Before the interview, make sure you’re familiar with IGD’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved complaints. Highlight your ability to maintain customer loyalty and satisfaction, as this is key for a Customer Support Executive.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to common customer issues or inquiries. This will demonstrate your problem-solving skills and how you handle difficult situations professionally.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the support team currently faces. This shows your enthusiasm and willingness to contribute.
