At a Glance
- Tasks: Lead a dynamic team to enhance client engagement and drive commercial success.
- Company: Join a forward-thinking company at the forefront of retail solutions.
- Benefits: Enjoy a market-leading pension, bonus scheme, and generous medical insurance.
- Other info: Flexible hybrid working model with excellent work-life balance.
- Why this job: Make a real impact in the grocery industry while developing your leadership skills.
- Qualifications: Proven commercial experience and strong leadership abilities required.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a Head of Client Leadership who will lead our Retail client service team to deliver better engagement for clients with better IGD solutions. The team sits at the forefront of our commercial engagement, powering commercial success.
What you’ll do
- Key Account Management: You will directly lead a portfolio of c.10 existing and strategically important clients, overseeing overall engagement with the customer, with a primary focus on commercial activity. This will mean ensuring all clients get full value from current services by creating and delivering engagement activity and identifying growth opportunities in key clients across the full range of IGD services and benefits. Comfortable operating up to CEO level, with a primary focus on commercial leaders and insight teams, you’ll deliver excellent customer service, working closely with our support teams, ensuring a swift and effective response to incoming queries and acting as a partner to your key accounts.
- Commercial Growth: You’ll drive renewals AND upgrades to existing client subscriptions through additional support and where appropriate, engage new stakeholders on our other online services. A key aspect of the role will be identifying new opportunities for IGD Consulting projects. Working together with our Consulting and Insight teams to generate quality leads, proposals and solutions and create strong partnerships with strategic clients. We set monthly and annual targets for sales of our online and consulting services, designed to ensure our continued high level of client retention. This will be the primary measure of your success.
- Leadership: You will lead and develop two Commercial Managers, each of whom will be responsible for managing a portfolio of c.30 clients, setting clear goals, and driving accountability. You will motivate and inspire your team, ensuring high performance and alignment with business objectives. You will be experienced in coaching and mentoring individuals of varying experience levels, fostering professional growth and encouraging collaboration. Strong communication and stakeholder management will be key, as you guide their team through challenges and support decision-making. You will also drive continuous improvement, implement best practices, and lead the team through change to enhance efficiency and effectiveness.
What we’re looking for:
- You should have gravitas and a strong interest in the Grocery industry.
- A natural curiosity to explore new ideas, challenge assumptions, and drive efficiencies.
- You can demonstrate a proven commercial background, with experience gained from working in the retail/manufacturer/research space.
- You will need leadership and coaching skills to help develop our wider customer facing team.
The rewards: We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.
The location: We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from Central London.
Head of Client Leadership in Watford employer: IGD (Institute of Grocery Distribution)
As a leading employer in the retail consulting sector, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and engagement. Our hybrid working model offers flexibility, allowing you to balance your professional and personal life while being part of a supportive team that values innovation and collaboration. With competitive benefits including a market-leading pension and generous medical insurance, we empower our employees to thrive both in their roles and in their careers.
Contact Details:
IGD (Institute of Grocery Distribution) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Leadership in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and how they engage with customers. This will help you tailor your responses and show that you’re genuinely interested in the role and the company’s success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Client Leadership. Highlight your commercial background and leadership skills, and don’t forget to share examples of how you’ve driven growth and improved client engagement in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and are keen to contribute to our mission of delivering top-notch IGD solutions.
We think you need these skills to ace Head of Client Leadership in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client leadership and commercial growth. We want to see how your background aligns with our needs, so don’t hold back on showcasing your relevant skills!
Showcase Your Leadership Skills:Since this role involves leading a team, it’s crucial to demonstrate your leadership and coaching abilities. Share specific examples of how you've motivated teams or driven performance in previous roles – we love a good success story!
Highlight Your Industry Knowledge:We’re looking for someone with a strong interest in the Grocery industry, so make sure to mention any relevant experience or insights you have. This will show us that you’re not just a fit for the role, but also passionate about what we do.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at IGD (Institute of Grocery Distribution)
✨Know Your Clients Inside Out
Before the interview, make sure you research the key clients you'll be managing. Understand their business models, challenges, and how IGD solutions can add value. This will show your potential employer that you're not just interested in the role, but also in the success of their clients.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Think about specific situations where you've coached individuals or driven team performance. This is crucial for a role that involves leading Commercial Managers and ensuring high performance.
✨Showcase Your Commercial Acumen
Highlight your experience in driving commercial growth. Be ready to share examples of how you've successfully managed client portfolios, driven renewals, or identified new opportunities. Use metrics to back up your achievements, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your curiosity about the Grocery industry and the company's future direction. Inquire about their current challenges, upcoming projects, or how they measure success in client engagement. This shows you're genuinely interested and ready to contribute.
