At a Glance
- Tasks: Support customers via phone and email, ensuring their inquiries are resolved quickly and professionally.
- Company: Join a dynamic team focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy a market-leading pension, bonus scheme, and generous medical insurance.
- Other info: Hybrid working model with great work-life balance and opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience preferred; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
What you'll do
- Customer Support: Respond to customer inquiries via phone, email, and our AskIGD service in a timely and professional manner.
- Sales Order Processing: Process customer orders accurately and efficiently, ensuring correct product, service and billing details.
- Subscription Management: Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- CRM Management: Maintain and update the CRM database with accurate customer information.
- Issue Resolution: Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Product Knowledge: Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Collaboration: Work closely with the client success, insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Account Management: Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
- Follow-up: Ensure follow-up with customers to guarantee their issues are resolved, subscriptions are properly managed, and they are satisfied with their overall experience.
- Feedback: Provide insights to management on customer feedback and areas for process improvements.
What we're looking for
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Strong verbal and written communication skills.
- Ability to work efficiently in a fast‑paced environment, managing multiple priorities.
- Detail‑oriented with a strong ability to maintain accuracy when processing orders and updating databases.
- Proactive and self‑motivated with a focus on customer satisfaction.
- Ability to handle difficult customer situations with professionalism and empathy.
- Basic computer skills, including proficiency with Microsoft Office and CRM tools.
The rewards
We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work‑life balance, where you are empowered & trusted to manage your time.
The location
We are operating a hybrid approach to working with a mix of home and office‑based working. We are based in a very accessible location within the M25, just 20 miles from Central London.
EEO Statement
We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.
Customer Support Executive (12 Months FTC) in Watford employer: IGD (Institute of Grocery Distribution)
As a Customer Support Executive, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With a hybrid working model and a prime location just outside Central London, we offer a competitive benefits package including a market-leading pension and generous medical insurance, ensuring a healthy work-life balance. Join us to be part of a collaborative culture that values your contributions and empowers you to deliver exceptional customer experiences.
Contact Details:
IGD (Institute of Grocery Distribution) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive (12 Months FTC) in Watford
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer support approach. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to sound confident and professional. Try role-playing common customer scenarios with a friend to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed in the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Executive (12 Months FTC) in Watford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service, sales order processing, or subscription management. We want to see how you've handled customer inquiries and resolved issues in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate strong verbal and written communication skills.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific examples that relate to the job description, like your experience with CRM software or managing subscriptions, so we can see how you fit right in!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at IGD (Institute of Grocery Distribution)
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Being able to discuss them confidently will show that you're genuinely interested and prepared, which is key for a Customer Support Executive role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've resolved issues or managed complaints in the past, and be ready to share those experiences during the interview.
✨Show Off Your Communication Skills
Since strong verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer, demonstrating your engagement and interest in the role.
✨Be Ready to Discuss CRM Experience
Familiarise yourself with any CRM software you've used before. Be prepared to talk about how you've maintained customer information and processed orders accurately, as this will be crucial for the position.
