At a Glance
- Tasks: Support customers via phone and email, manage subscriptions, and resolve issues efficiently.
- Company: Dynamic company offering a hybrid work environment and a focus on customer satisfaction.
- Benefits: Market-leading pension, bonus scheme, generous medical insurance, and flexible leave options.
- Other info: Opportunity to grow in a supportive environment with diverse candidates welcomed.
- Why this job: Join a team that values your input and offers a great work-life balance.
- Qualifications: Customer service experience preferred; strong communication and detail-oriented skills required.
The predicted salary is between 30000 - 40000 £ per year.
What you'll do
- Customer Support: Respond to customer inquiries via phone, email, and our AskIGD service in a timely and professional manner.
- Sales Order Processing: Process customer orders accurately and efficiently, ensuring correct product, service and billing details.
- Subscription Management: Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- CRM Management: Maintain and update the CRM database with accurate customer information.
- Issue Resolution: Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Product Knowledge: Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Collaboration: Work closely with the client success, insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Account Management: Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
- Follow-up: Ensure follow-up with customers to guarantee their issues are resolved, subscriptions are properly managed, and they are satisfied with their overall experience.
- Feedback: Provide insights to management on customer feedback and areas for process improvements.
What we're looking for
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Strong verbal and written communication skills.
- Ability to work efficiently in a fast‑paced environment, managing multiple priorities.
- Detail‑oriented with a strong ability to maintain accuracy when processing orders and updating databases.
- Proactive and self‑motivated with a focus on customer satisfaction.
- Ability to handle difficult customer situations with professionalism and empathy.
- Basic computer skills, including proficiency with Microsoft Office and CRM tools.
The rewards
We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work‑life balance, where you are empowered & trusted to manage your time.
The location
We are operating a hybrid approach to working with a mix of home and office‑based working. We are based in a very accessible location within the M25, just 20 miles from Central London.
EEO Statement
We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.
Customer Success & Subscriptions Specialist (Hybrid) in Watford employer: IGD (Institute of Grocery Distribution)
As a Customer Success & Subscriptions Specialist, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With a hybrid working model and a prime location just 20 miles from Central London, we offer a competitive benefits package including a market-leading pension, bonus scheme, and generous medical insurance, all while fostering a culture of collaboration and customer-centricity. Join us to make a meaningful impact on customer satisfaction and enjoy a fulfilling career with ample opportunities for development.
Contact Details:
IGD (Institute of Grocery Distribution) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Subscriptions Specialist (Hybrid) in Watford
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer success stories. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success & Subscriptions Specialist (Hybrid) in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success & Subscriptions Specialist role. Highlight your relevant experience in customer service, sales order processing, or subscription management to show us you’re the perfect fit!
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, don’t shy away from showcasing these in your application. Use clear, concise language and make sure to proofread for any errors before hitting send!
Demonstrate Your Proactivity:We love candidates who take initiative! In your application, share examples of how you've gone above and beyond in previous roles, especially in resolving customer issues or improving processes. This will help us see your proactive nature.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at IGD (Institute of Grocery Distribution)
✨Know Your Stuff
Make sure you brush up on the company's products and services before the interview. Being able to discuss how these relate to customer success will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. This will demonstrate your ability to handle difficult situations with professionalism and empathy.
✨Familiarise Yourself with CRM Tools
Since experience with CRM software is preferred, it’s a good idea to mention any relevant tools you’ve used in the past. If you haven’t used specific software, do a bit of research to understand its functionalities and how it can enhance customer management.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or how they measure customer satisfaction. This shows that you’re not just interested in the role but also in contributing to the company’s success.
