At a Glance
- Tasks: Manage customer accounts and build strong relationships in the FMCG sector.
- Company: Join IGD, a unique non-profit driving positive change in the food system.
- Benefits: Enjoy a competitive salary, bonus scheme, and flexible working options.
- Other info: Hybrid working model with a focus on personal and professional growth.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in FMCG and B2B sales with strong account management skills.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a highly skilled Account Manager with experience in the FMCG industry.
About the role:
- You will account manage a group of existing IGD customers, an interesting and diverse mix of Non-Food clients.
- You will build and nurture strong relationships, serving as the primary point of contact for all account-related matters.
- Your role is to meet agreed financial targets, selling IGD’s full range of online insight and consulting solutions.
- You will deliver outstanding levels of customer service, working closely with the wider Sales and Consulting team.
The responsibilities:
- Commercial and financial delivery of agreed renewal revenue targets for assigned accounts.
- Ongoing development of assigned accounts to agreed service levels.
- Drive new business and consulting opportunities within your client base, as well as upgrading current contracts.
- Accurate forecasting, sales projection and pipeline management.
- Be the primary contact for customers and develop expertise in IGD’s total proposition.
- Responsible for customer relationships from the point of purchase.
- Manage ongoing engagement with regular meaningful communications to ensure retention and enhance value for customers.
- Present IGD services via online demos and face-to-face meetings.
- Provide high quality customer feedback to support product development.
- Develop strong customer relationships to effectively upsell and cross-sell other IGD products and services which meet customer needs.
Other responsibilities:
- Be a CRM super-user and an advocate for its use within the wider sales team.
- Develop a thorough understanding of IGD’s total product portfolio.
- Ensure insights are shared with customers to drive value.
- Collaborate with other teams, including Social Impact, Insights, Marketing and Finance.
- Other duties may be required by the organisation from time to time and you will be expected to contribute to these.
What you bring:
- Experience within the FMCG industry and working in a B2B sales environment, ideally with online subscription services exposure.
- Proven account management/customer success skills.
- Strong commercial acumen with a good understanding of business issues.
- Proven commercial track record, able to deliver agreed targets.
- Strong influencing, listening, presentation and IT skills.
- Excellent relationship developer, engaging existing contacts and building new ones through networking.
- Excellent planning skills with drive to complete tasks and high attention to detail.
- Experience of a high-performance and customer-focused culture.
- Proven ability to adapt to change and embrace new products and services.
- Knowledge of how retailers and manufacturers use and apply insights.
- A self-starter with a growth mindset.
The rewards:
We offer a range of benefits, including a bonus scheme, the ability to buy and sell annual leave. At IGD, we have a great work-life balance, where you are empowered & trusted to manage your time.
The location:
We operate a hybrid approach to working with a mix of home and office-based working to be agreed with your line manager. Our office is in a very accessible location within the M25, just 20 miles from central London.
More about our people:
We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves. We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.
Our behaviours:
- We’re hungry for better.
- We say what needs to be said.
- We solve it together.
- We make it happen.
More about IGD:
At IGD (Institute of Grocery Distribution), we serve as a unique, impartial force for good, driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener, uniting stakeholders from across the entire agrifood supply chain to address critical challenges. We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that not only benefit their operations but also contribute to the collective good of society. This is funded through our work with hundreds of clients from across the global food and consumer goods landscape.
Customer Manager in Watford employer: IGD (Institute of Grocery Distribution)
At IGD, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our hybrid working model allows for flexibility while providing ample opportunities for professional growth and development within the IT sector. With a focus on employee well-being and a commitment to impactful projects, joining our team means becoming part of a supportive environment where your contributions truly matter.
Contact Details:
IGD (Institute of Grocery Distribution) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Manager in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IGD (Institute of Grocery Distribution). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IGD (Institute of Grocery Distribution) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Manager in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IGD (Institute of Grocery Distribution):Your cover letter is your chance to shine! Tell us why you want to work at IGD (Institute of Grocery Distribution) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IGD (Institute of Grocery Distribution)!
How to prepare for a job interview at IGD (Institute of Grocery Distribution)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
