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- Tasks: Manage event technology and enhance delegate engagement for memorable experiences.
- Company: Join IGD, a charitable organisation dedicated to improving the food system.
- Benefits: Enjoy a competitive salary, hybrid working, and great perks like a bonus scheme and medical insurance.
- Why this job: Be a key player in creating impactful events while driving innovation in event technology.
- Qualifications: Passion for event tech, strong project management skills, and experience with large-scale events required.
- Other info: We welcome diverse candidates and support personal growth and career development.
The predicted salary is between 36000 - 60000 £ per year.
Event Technology & Delegate Engagement Manager (FTC)
Join to apply for the Event Technology & Delegate Engagement Manager (FTC) role at IGD (Institute of Grocery Distribution)
Event Technology & Delegate Engagement Manager (FTC)
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Recruitment Manager at IGD driving effective recruitment strategies
Job title – Event Technology & Delegate Engagement Manager (12 month FTC)
Location – near Watford, Herts
Salary – competitive salary + great benefits
Can you make sense of ever-changing event technology?
We are looking for an event technology and delegate engagement expert who can ensure a positive attendee experience at our memorable events.
About the role
IGD Events bring people and thinking together through compelling experiences that create meaningful, memorable and actionable content. We engage with and create communities, share valuable insights and make people and business more successful.
This role is crucial to IGD, using and driving event technology to provide market-leading customer service and interaction that ensures each attendee has the best possible experience – of both the event and IGD.
You will be able to make sense of ever-changing functionality and how different layers of technology work together, evaluating the objectives from all angles, using your project management skills to implement processes and solutions and deliver the objectives of each event.
You will be a strategic influencer that brings to life the event proposition within an event technology platform and an attendee engagement expert with deep understanding of planning and execution throughout the event cycle.
You will provide market leading customer service that ensure each attendee has the best possible experience
This role covers Customer trade briefings, IGD engagement activity and our leadership briefings. It also covers face to face and virtual platforms.
The responsibilities
Reporting into Head of Event Operations and managing Delegate Engagement Administrator these include:
The customer engagement experience
Responsibility for the overall delegate journey and the delivery of event technology, along with the data aspects of IGD events.
Creating and delivering event technology and delegate engagement solutions to meet event objectives. Implementing process change and improvements across event technology
Researching new technology applications and ways to innovate with the current platform to both enhance the delegate experience and improve the delegate awareness and understanding of IGD.
Looking for opportunities to drive commercial activation and awareness through our technology
You will be responsible for the delegate journey and management to create a positive, consistent and unified customer and delegate experience in a joined up way across all our events.
Effective and efficient delegate registration onsite, including the sourcing and management of suitable technology.
The data journey
Working with the customer insight, finance and IT teams, you’ll be responsible for maintaining an integrated data journey. You will be accountable for data accuracy, identifying, implementing improvements and prioritising issues for all customer registration information.
Planning & communication
By keeping the delegate’s requirements and value at the heart of every message, you’ll be creating communication plans across a complex attendee matrix, making sure that tone of voice and messaging is delivered in collaboration with the rest of the marketing and communication activity.
What you bring
- Extensive knowledge and a passion for event technology platforms with a good understanding the nuance of different systems
- A proven track record of implementing dramatic process change and improvement across event technology
- Wide-ranging experience in attendee management with large scale events, both virtually and onsite
- The team management skills to guide and implement efficient processes for the order and attendee management team (full time and freelance)
- Great decision making, business planning and data accuracy skills
- Relationship building; the ability to influence both internal and external stakeholders to find the best possible solutions
- And the ability to analyse, understand and define learnings to implement improvements.
The rewards
We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time
The location
We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from central London
Our behaviours
- We\’re hungry for better
- We solve it together
- We make it happen
- We say what needs to be said
More about our people
We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.
We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.
More about IGD
At IGD (Institute of Grocery Distribution), we serve as a unique, impartial force for good, driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener, uniting stakeholders from across the entire agrifood supply chain to address critical challenges.
We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that not only benefit their operations but also contribute to the collective good of society.
This is funded through our work with hundreds of clients from across the global food and consumer goods landscape.
#GrowInspireChange: Join our team to help us make a positive impact
Get in touch – we’re looking forward to working with you
Seniority level
- Seniority levelAssociate
Employment type
- Employment typeContract
Job function
- Job functionOther
- IndustriesResearch Services and Non-profit Organizations
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Event Technology & Delegate Engagement Manager (FTC) employer: IGD (Institute of Grocery Distribution)
Contact Detail:
IGD (Institute of Grocery Distribution) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Technology & Delegate Engagement Manager (FTC)
✨Tip Number 1
Familiarise yourself with the latest event technology trends and platforms. Being knowledgeable about the tools and innovations in the industry will not only help you stand out but also demonstrate your passion for enhancing delegate engagement.
✨Tip Number 2
Network with professionals in the event management field, especially those who have experience with delegate engagement. Attend industry events or webinars to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Showcase your project management skills by discussing specific examples of how you've successfully implemented process changes in past roles. This will highlight your ability to drive improvements in event technology and delegate experiences.
✨Tip Number 4
Prepare to discuss how you would approach creating a seamless delegate journey. Think about the various touchpoints and how technology can enhance each stage, as this will demonstrate your strategic thinking and understanding of the role.
We think you need these skills to ace Event Technology & Delegate Engagement Manager (FTC)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Event Technology & Delegate Engagement Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with event technology and delegate engagement. Provide specific examples of past roles where you successfully managed attendee experiences or implemented technology solutions.
Showcase Your Skills: Make sure to highlight your project management skills and ability to drive process improvements. Use bullet points to clearly outline your achievements in these areas, as they are crucial for this role.
Tailor Your Application: Customise your cover letter to reflect IGD's values and mission. Mention how your personal goals align with their purpose of delivering a thriving food system and how you can contribute to their events.
How to prepare for a job interview at IGD (Institute of Grocery Distribution)
✨Show Your Passion for Event Technology
Make sure to express your enthusiasm for event technology during the interview. Share specific examples of how you've used technology to enhance delegate engagement in past events, and discuss any innovative solutions you've implemented.
✨Demonstrate Your Project Management Skills
Prepare to discuss your project management experience, particularly in relation to large-scale events. Highlight your ability to manage multiple tasks, coordinate with various teams, and ensure that all aspects of the event run smoothly.
✨Understand IGD's Mission and Values
Familiarise yourself with IGD's mission and values before the interview. Be ready to explain how your personal values align with theirs and how you can contribute to their goal of creating a thriving food system.
✨Prepare Questions About Delegate Engagement
Think of insightful questions to ask about the role of delegate engagement at IGD. This shows your interest in the position and helps you understand how you can make a meaningful impact in the role.
