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- Tasks: Lead and optimise CRM campaigns to boost customer engagement and retention.
- Company: Join Quantum, a dynamic company connecting brands with consumers through data-driven marketing.
- Benefits: Enjoy hybrid working, private healthcare, and a bonus scheme.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: 3+ years in CRM, experience with Adobe Campaign, and strong analytical skills.
- Other info: Collaborative culture with regular team events and market-leading training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity. Our mission is clear, to help smarter, faster buying decisions. Our vision is to be the world’s most used digital comparison service, delivering value and simplicity to millions. We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale. With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge.
The CRM team is growing! We’re looking for a CRM Manager to join our team in London. In this role, you will be responsible for managing and executing our CRM strategy, balancing the optimisation of existing campaigns with the introduction of innovative new approaches to improve engagement and performance. You’ll lead the end-to-end management of CRM initiatives, from ideation and planning through to execution and analysis.
Key Responsibilities:
- Develop and own the end-to-end CRM campaigns to drive customer retention, reactivation, and lifetime value.
- Identify and implement new CRM initiatives tailored to the needs of affiliate customers and partners.
- Collaborate with wider marketing, product, and affiliate teams to align CRM plans with broader business objectives.
- Plan, build, and deliver multichannel CRM campaigns (email, SMS, push notifications, in-app messaging) with a focus on relevance and performance.
- Manage the full campaign lifecycle: briefing, creative coordination, audience segmentation, setup, testing, deployment, and analysis.
- Foster a data-driven mindset within the team and embrace a rigorous test-and-learn methodology for CRM.
- Use performance insights to iterate on existing campaigns and experiment with new formats, channels, and personalisation tactics.
- Troubleshoot issues, manage integrations, and help upskill junior team members on CRM best practices.
- Work cross-functionally with content, design, analytics, compliance, and affiliate teams to deliver effective and timely campaigns.
- Guarantee that all CRM activities comply with regulatory standards in all domains and regions.
About You:
- Experience working in CRM for at least 3 years.
- Hands-on experience with Adobe Campaign.
- Working knowledge of HTML for emails.
- Experience monetising a large database of email addresses and phone numbers.
- Demonstrate strong project management, taking responsibility end to end.
- Experience dealing with multiple demands and adapting to changing requirements at short notice.
- Strong analytical skills and comfortable in using raw data to draw useful conclusions.
- You thrive when working as part of a team.
- Comfortable in a fast-paced environment.
- Have excellent written and verbal English skills.
What You’ll Get:
- Company Bonus Scheme.
- Hybrid Working (3 days in office).
- Private Health Care (Bupa).
- Travel Insurance.
- Market Leading Training Programme.
- Recognition & Reward Scheme.
- Annual Company Conference.
- Regular Happy Hour / Team Lunches.
- Free Coffee, Drinks & Snacks.
If you like the sound of what we’re all about at Quantum and want to join a team where you can make an impact, please apply or contact us.
CRM Manager in London employer: Igbaffiliate
Contact Detail:
Igbaffiliate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM strategies. Show us that you understand our mission and how you can contribute to driving customer engagement and retention.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with CRM tools like Adobe Campaign and how you've used data to drive results. We want to hear about your successes and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our awesome team at Quantum.
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your CRM experience and how it aligns with our mission at Quantum. We want to see how you can turn intent into action!
Showcase Your Data Skills: Since we thrive on data-driven decisions, don’t forget to mention your analytical skills and any hands-on experience with tools like Adobe Campaign. We love seeing how you’ve used data to optimise campaigns in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Igbaffiliate
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies and tools, especially Adobe Campaign. Brush up on your knowledge of A/B testing and segmentation techniques, as these will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Data Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of how you've analysed campaign performance and made adjustments based on insights. This will show that you can contribute to a data-driven mindset at Quantum.
✨Be Ready to Collaborate
Quantum values cross-functional teamwork, so think of examples where you’ve successfully worked with different departments. Highlight your communication skills and how you’ve built relationships to achieve common goals.
✨Embrace the Fast-Paced Environment
Prepare to discuss how you handle tight deadlines and adapt to changing requirements. Share specific instances where you thrived under pressure, as this will resonate with Quantum's dynamic work culture.
