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- Tasks: Lead and execute innovative CRM campaigns to boost customer engagement and retention.
- Company: Join Quantum, a dynamic company connecting brands with high-intent consumers.
- Benefits: Enjoy hybrid working, private healthcare, and a bonus scheme.
- Why this job: Make a real impact in a fast-paced environment with exciting growth opportunities.
- Qualifications: 3+ years in CRM, experience with Adobe Campaign, and strong analytical skills.
- Other info: Collaborative culture with regular team events and market-leading training.
The predicted salary is between 36000 - 60000 £ per year.
At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity. Our mission is clear, to help smarter, faster buying decisions. Our vision is to be the world’s most used digital comparison service, delivering value and simplicity to millions. We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale. With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge.
The CRM team is growing! We’re looking for a CRM Manager to join our team in London. In this role, you will be responsible for managing and executing our CRM strategy, balancing the optimisation of existing campaigns with the introduction of innovative new approaches to improve engagement and performance. You’ll lead the end-to-end management of CRM initiatives, from ideation and planning through to execution and analysis.
Key Responsibilities:
- Develop and own the end-to-end CRM campaigns to drive customer retention, reactivation, and lifetime value.
- Identify and implement new CRM initiatives tailored to the needs of affiliate customers and partners.
- Collaborate with wider marketing, product, and affiliate teams to align CRM plans with broader business objectives.
- Plan, build, and deliver multichannel CRM campaigns (email, SMS, push notifications, in-app messaging) with a focus on relevance and performance.
- Manage the full campaign lifecycle: briefing, creative coordination, audience segmentation, setup, testing, deployment, and analysis.
- Foster a data-driven mindset within the team and embrace a rigorous test-and-learn methodology for CRM.
- Use performance insights to iterate on existing campaigns and experiment with new formats, channels, and personalisation tactics.
- Use data to inform segmentation strategies and customer lifecycle targeting.
- Troubleshoot issues, manage integrations, and help upskill junior team members on CRM best practices.
- Work cross-functionally with content, design, analytics, compliance, and affiliate teams to deliver effective and timely campaigns.
- Guarantee that all CRM activities comply with regulatory standards in all domains and regions.
About You:
- Experience working in CRM for at least 3 years.
- Hands-on experience with Adobe Campaign.
- Working knowledge of HTML of emails.
- Working data knowledge of waterfall segmentation and suppression techniques of campaign audiences.
- Experience monetising a large database of email addresses and phone numbers.
- Demonstrate strong project management, taking responsibility end to end.
- Experience dealing with multiple demands and adapting to changing requirements at short notice.
- Working to tight deadlines on own initiative and under pressure to deliver results.
- Experience working in cross-functional teams, interacting with a range of different departments.
- Make sound, logical data-driven decisions and have the drive to see projects through to completion.
- Strong analytical skills and comfortable in using raw data to draw useful conclusions.
- You thrive when working as part of a team.
- Comfortable in a fast-paced environment.
- Have excellent written and verbal English skills.
- Last but not least, you’ll have no ego!
What You’ll Get:
- Company Bonus Scheme.
- Hybrid Working (3 days in office).
- Private Health Care (Bupa).
- Travel Insurance.
- Market Leading Training Programme.
- Recognition & Reward Scheme.
- Annual Company Conference (previous destinations Vienna, Bologna, Dubrovnik and Thessaloniki).
- Regular Happy Hour / Team Lunches.
- Free Coffee, Drinks & Snacks.
What’s the next step?
Our hiring process ensures we are recruiting the right people for the role. If you like the sound of what we’re all about at Quantum and want to join a team where you can make an impact, please apply or contact us at careers@quantum.media.
CRM Manager employer: Igbaffiliate
Contact Detail:
Igbaffiliate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM strategies. Show us that you understand our mission and how your skills can help drive growth. Tailor your answers to reflect our values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your responses. Focus on articulating your experience with CRM tools and data-driven decision-making.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at Quantum.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with campaign management, A/B testing, and any relevant tools like Adobe Campaign. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for CRM and how you can contribute to our team. Be sure to mention specific examples of past successes that relate to the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since data-driven decisions are key for us, don’t shy away from showcasing your analytical prowess. Include examples of how you've used data to inform your strategies and improve campaign performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Igbaffiliate
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies and tools, especially Adobe Campaign. Brush up on your knowledge of A/B testing and segmentation techniques, as these will likely come up during the interview.
✨Showcase Your Data Skills
Prepare to discuss how you've used data to drive decisions in past roles. Be ready to share specific examples of how you've analysed campaign performance and made adjustments based on insights.
✨Collaborate Like a Pro
Since this role involves working cross-functionally, think of examples where you've successfully collaborated with other teams. Highlight your ability to build relationships and communicate effectively across departments.
✨Embrace the Fast-Paced Environment
Quantum thrives in a dynamic setting, so be prepared to discuss how you handle tight deadlines and adapt to changing priorities. Share stories that demonstrate your resilience and ability to deliver results under pressure.
