At a Glance
- Tasks: Coordinate daily vehicle schedules and monitor fleet operations for efficient logistics.
- Company: Leading logistics provider known for delivery efficiency and exceptional service standards.
- Benefits: Competitive salary of £32,000, with opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and problem-solving.
- Why this job: Join a fast-paced team and make a real impact in the transport industry.
- Qualifications: Experience in a transport office and strong knowledge of compliance regulations.
The predicted salary is between 32000 - 32000 £ per year.
Shift Pattern: 8:00am until 6:00pm
Location: Stoke-on-Trent area
Salary: £32,000 per annum
About the Company:
We are a leading regional logistics and warehousing provider operating a modern commercial fleet. Known for our delivery efficiency and robust compliance, we pride ourselves on maintaining exceptional service standards across all operations.
Job Purpose:
We are seeking a motivated and detail-oriented Transport Coordinator to join our busy traffic office. Operating as a key member of the national Palletline network, the successful candidate will be responsible for the day-to-day administration, routing, and live monitoring of fleet vehicles and customer collections. Working as part of a fast-paced team, you will ensure optimal fleet utilisation, manage driver communication, and maintain strict compliance with transport regulations.
Key Responsibilities:
- Coordinate and plan daily vehicle schedules, assigning resources efficiently to meet customer delivery and collection windows.
- Monitor live transport operations, tracking fleet movements to identify and resolve transit delays or issues promptly.
- Serve as a primary point of contact for drivers, conducting clear morning briefings, performance monitoring, and debriefings at the end of shifts.
- Manage customer bookings and handle inquiries or complaints professionally via telephone and email, ensuring high service levels.
- Work closely with the pallet network desk to ensure all trunking schedules and strict hub cutoff deadlines are met daily.
- Maintain complete compliance with EU driver hours, tachograph regulations, and the Working Time Directive during all planning activities.
- Liaise directly with warehouse operations to coordinate incoming loads and ensure smooth handovers between loading teams and transport.
- Assist with tracking key performance indicators (KPIs) such as fuel usage, delivery success rates, and driver hours.
Skills and Experience Required:
- Proven experience working within a busy transport office or traffic environment (Pallet network experience is highly advantageous).
- Strong working knowledge of transport compliance, driver hours, and Working Time Regulations.
- Practical experience using vehicle tracking software and Transport Management Systems (TMS).
- Excellent geographical knowledge of the UK road network.
- Strong communication and negotiation skills, with the confidence to speak with both HGV drivers and corporate customers.
- Methodical problem-solving skills and the ability to stay calm and focused under pressure.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Transport Coordinator in Stoke-on-Trent employer: IGB Group
As a leading transport and distribution operator, we pride ourselves on being an excellent employer that values our employees' contributions and fosters a supportive work culture. With competitive salaries, comprehensive benefits including a fully expensed premium company car, and a commitment to employee development, we offer a rewarding environment for our Group Fleet Manager. Our locations in Bardon and Northampton provide a dynamic setting where you can thrive professionally while enjoying a healthy work-life balance.
