At a Glance
- Tasks: Lead and develop a high-performing IT service delivery team while managing supplier relationships.
- Company: A leading professional services firm focused on innovative technology solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate with executive stakeholders and drive continuous improvement in service delivery.
- Why this job: Shape the future of technology services and make a real impact in a cloud-first landscape.
- Qualifications: Proven experience in IT service delivery and strong leadership skills required.
The predicted salary is between 60000 - 70089 £ per year.
A leading professional services client are seeking a Head of Service Delivery to help shape and evolve their technology service landscape whilst being accountable for performance, governance and the IT Service delivery for the firm. Working closely with the Chief Technology Officer, executive stakeholders and 3rd party suppliers, the Head of Service Delivery will ensure that technology services are resilient, secure, scalable, and aligned to the organisation's evolving priorities. This role provides strategic oversight of supplier partnerships, commercial performance, and service resilience, ensuring the service delivery model continuously evolves to maximise the value, scalability, and effectiveness of digital, SaaS, and cloud-based services within the organisation's Microsoft 365 cloud-first landscape.
Key responsibilities:
- Lead and develop the Service Delivery team in providing direction and support, resulting in a high-performing, customer focused IT support & service management function.
- Manage supplier performance and commercial relationships.
- Ensure that new services are transitioned effectively into go-live whilst maintaining a service model that continues to support digital, SaaS and cloud based services in a Microsoft 365 cloud-first environment.
- Act as a visible senior stakeholder for service delivery, working collaboratively with business leaders.
- Deliver high-quality reporting and insight on service performance, risks, issues, improvement plans, supplier performance and operational priorities.
Key Skills & Experience:
- Significant experience of leading IT service delivery or IT service management functions in a complex organisation, preferably within professional services.
- Knowledge of SaaS and cloud-based service models, including how to deliver effective services in a Microsoft 365 cloud-first environment is a must!
- Excellent leadership and people management skills with the ability to build, develop and engage high-performing teams.
- Experience of supplier, commercial and service performance management, along with experience of managing 3rd party suppliers and holding them to account with existing agreements.
- Experience of service governance, operational risk management, service continuity and continual service improvement.
Head of Service Delivery in London employer: IGA Talent Solutions
As a leading professional services firm, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our commitment to innovation in technology service delivery, particularly within a Microsoft 365 cloud-first environment, ensures that our team members are at the forefront of industry advancements. With a focus on collaboration and high performance, we offer competitive benefits and opportunities for career progression, making us an exceptional employer for those seeking meaningful and rewarding roles.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IGA Talent Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IGA Talent Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IGA Talent Solutions!
✨Direct Apply to IGA Talent Solutions
Let's not forget to apply directly through the IGA Talent Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Service Delivery in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IGA Talent Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IGA Talent Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IGA Talent Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
